Senior Director, Employee Experience – Communication & Engagement Solutions

About the role

The Senior Director, Employee Experience – Communication & Engagement Solutions will lead the development and execution of measurable, results-based strategies that drive client growth, market differentiation, and expansion of WTW’s Employee Experience (EX) offerings.

Responsibilities

• Strategically assess complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.
• Use data and insights to uncover large, complex new business opportunities, architect integrated solutions to solve the unique need and convert leads into profitable sales.
• Sell, develop and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements (e.g., employee experience, Total Rewards, organization transformation, the future of work, AI, wellbeing and culture).
• Develop consulting strategy, establish the delivery team, providing strategic oversight throughout the delivery phase with accountability for overall success.
• Oversee translation of complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration.
• Advise and influence executive-level decision-making.
• Oversee and execute on contractual commitments for effective financial management and business success.
• Use modern/digital solutions to support/cultivate the desired experiences.
• Balance high-value strategic delivery with effective delegation, while enforcing budget, timeline and quality standards.
• Contribute to the development of intellectual capital, new tools and approaches.

Qualifications

• 10+ years business experience driving sales and implementing creative and pragmatic strategies to align employee priorities with business strategy, including communication and/or marketing experience.
• Superior ability to influence and collaborate with senior management and work across all levels of an organization.
• Organizational and culture change / transformation, employee listening strategies, consulting and human capital experience preferred.
• Proven ability to apply deep understanding of human behavior to influence and close large, complex sales and shape highly effective strategies.
• An executive presence with polished and well-developed facilitation, written, web and oral communication skills, demonstrating creativity and technical expertise.
• Track record of success in building and maintaining client relationships, leading teams and generating revenue (global experience preferred).
• Experience managing concurrent, multi-dimensional projects and people on time and within budget.
• Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges.
• Ability to draw conclusions from data in a logical, systematic way.
• Understanding of agile principles and design thinking.
• Availability to travel on an as-needed basis.
• Adaptability is critical.
• Ability to work within a complex matrix organization structure.
• Bachelor of Science or Bachelor of Arts degree.

Benefits

WTW provides a competitive benefit package which includes:

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.

Priorities

WTW is committed to fostering an inclusive and diverse workforce and encourages requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

Compensation

The base salary compensation range being offered for this role is $125,000.00 - $185,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus.

Equal Opportunity Employer

Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future opportunities, please reach out to your recruiter.