Senior Director, Digital Care Transformation

About the role

We are seeking a Senior Director, Digital Care Transformation to lead our enterprise-wide AI-driven evolution. The ideal candidate will own the AI & Automation Roadmap, lead transformation project management, and drive functional strategy for scalability.

Responsibilities

• Own the AI & Automation Roadmap for operations, identifying and prioritizing use cases for Generative AI, LLMs, and automation to streamline the member and provider experience.
• Lead Transformation Project Management, directing the execution of complex, cross-functional "step-change" initiatives that fundamentally alter how we deliver care.
• Regularly collaborate with Product and Engineering leadership as the primary operational architect, translating operational "pain" into technical specifications.
• Drive "Human-in-the-loop" AI integration, ensuring that digital tools are designed to augment our clinical staff and improve decision-making speed.
• Define how Carrum transitions from manual-intensive workflows to an AI-native service model.
• Optimize Unit Economics, focusing on reducing "cost-per-case" through the implementation of digital self-service tools and internal automation.
• Mentor and Develop Senior Project Talent, holding your team accountable for creating an inclusive, high-performance environment that reflects company values.

Requirements

You must have advanced Project Management skills (PMP preferred), with experience leading massive digital shifts and managing complex technical dependencies. Expert skills in AI strategy and implementation, with a deep understanding of how to deploy automation in a healthcare environment. 12+ years of experience in Strategic Ops, Management Consulting, or Product Ops, with 5-8 years of experience leading others. Proven Experience as an Senior Leader, with a track record of developing strategy for an entire business unit, not just a single sub-team. Deep Technical Fluency, capable of engaging with Engineering and Data Science teams to design system-level solutions. Track record in driving ROI through digital shifts, with the ability to measure the impact of technology on operational margin and scalability. Ability to influence at the Executive Level, navigating complex organizational dynamics to gain buy-in for disruptive changes. Entrepreneurial and resourceful — we need people who can find creative ways to make a big impact quickly and without much direction. Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced environment. Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.

Qualifications

Advanced Project Management skills (PMP preferred), with experience leading massive digital shifts and managing complex technical dependencies. Expert skills in AI strategy and implementation, with a deep understanding of how to deploy automation in a healthcare environment. 12+ years of experience in Strategic Ops, Management Consulting, or Product Ops, with 5-8 years of experience leading others. Proven Experience as an Senior Leader, with a track record of developing strategy for an entire business unit, not just a single sub-team. Deep Technical Fluency, capable of engaging with Engineering and Data Science teams to design system-level solutions. Track record in driving ROI through digital shifts, with the ability to measure the impact of technology on operational margin and scalability. Ability to influence at the Executive Level, navigating complex organizational dynamics to gain buy-in for disruptive changes. Entrepreneurial and resourceful — we need people who can find creative ways to make a big impact quickly and without much direction. Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced environment. Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.

Skills

Advanced Project Management skills (PMP preferred), with experience leading massive digital shifts and managing complex technical dependencies. Expert skills in AI strategy and implementation, with a deep understanding of how to deploy automation in a healthcare environment. 12+ years of experience in Strategic Ops, Management Consulting, or Product Ops, with 5-8 years of experience leading others. Proven Experience as an Senior Leader, with a track record of developing strategy for an entire business unit, not just a single sub-team. Deep Technical Fluency, capable of engaging with Engineering and Data Science teams to design system-level solutions. Track record in driving ROI through digital shifts, with the ability to measure the impact of technology on operational margin and scalability. Ability to influence at the Executive Level, navigating complex organizational dynamics to gain buy-in for disruptive changes. Entrepreneurial and resourceful — we need people who can find creative ways to make a big impact quickly and without much direction. Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced environment. Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.

Benefits

The salary range for this role is $190,000-$210,000 depending on geography and level of experience, plus equity and an annual bonus.

Pay

The salary range for this role is $190,000-$210,000 depending on geography and level of experience, plus equity and an annual bonus.

Schedule

Remote work is currently available.