Senior Director, Digital and AI Tech Product Management

The Role

Risepoint is seeking a strategic and highly motivated Sr Director of Digital Product & AI Strategy to lead the discovery, definition, and development of technology solutions that enhance the end-to-end lifecycle of online university programs.

What You Will Do

• Conduct deep discovery to identify pain points, inefficiencies, and unmet needs across the online program lifecycle, including marketing, recruitment, admissions, onboarding, student support, and academic progression.
• Analyze partner processes, systems, personas, and workflows to uncover opportunities for innovation and digital transformation.
• Work with cross-functional owners to own the tech transformation roadmap (AI/Digital): intake, prioritization, and sequencing of a focused set of high-impact initiatives across functions.
• Evaluate build vs. buy decisions and assess AI/digital tools, vendors, and solution approaches with a rigorous, ROI-first lens.
• Develop a measurement framework to baseline performance before AI/digital interventions and track impact post-deployment.
• Redesign workflows end-to-end using a problem-led, future-back approach (not just layering AI or digital tools onto existing processes).
• Define how roles, tasks, and decision-making shift with AI embedded.
• Partner with functions to move from insight → pilot → scaled workflow changes.
• Ensure solutions are durable, repeatable, and embedded into day-to-day operations.
• Develop and maintain a clear product vision, strategy, and multi-quarter roadmap that aligns with business goals, partner needs, and the student experience.
• Define success metrics and use experiments, insights, and analytics to drive continuous improvement.
• Translate university painpoints into solutions.
• Build and execute a clear product and AI strategy roadmap that aligns cross-functional stakeholders, prioritizes the highest-value opportunities, and successfully moves initiatives from discovery through implementation and adoption.
• Redesign workflows and business processes in a scalable, sustainable way by embedding technology and AI into day-to-day operations, resulting in improved speed, quality, decision-making, and organizational effectiveness.

Experience That Matters Most

• 8+ years of tech product management experience, with significant time spent in digital product leadership roles.
• Strong knowledge of university systems, processes, and online program operations (e.g., CRM, SIS, LMS, admissions workflows, student support models, marketing funnels).
• Proven experience (within the last 2–4 years) driving AI-led product development and workflow transformation inside an organization, not just deploying tools or running pilots.
• Demonstrated ability to thrive in a fast-paced, evolving environment with a builder mentality, strong ownership mindset, and growth-oriented approach to problem solving.
• Comfortable operating with ambiguity, establishing new processes and capabilities, and driving organizational transformation through innovation, adaptability, and continuous improvement.

Experience That's Great To Have

• Prior consulting experience with top-tier consulting firms.
• Prominent track record of owning product strategy, roadmaps, and cross-functional execution for complex, multi-stakeholder systems.
• Exceptional communication, stakeholder management, and executive-level presentation skills.
• Able to independently lead discovery, build requirements, and translate business needs into technical solutions.
• Strong analytical mindset; able to structure ambiguous problems and make data-driven decisions.