Senior Director, Design Operations

About the role

The Senior Director of Design Program Management (DPM) for Apps & Industries UX at Salesforce is responsible for building and operationalizing the team's processes, ensuring alignment across business units, and fostering a collaborative design community.

Responsibilities

• Build and operationalize how the Apps & Industries UX team works together — creating rituals, cadences, and frameworks that foster team connection, shared purpose, and a collaborative design community.
• Connect the dots between product roadmaps and UX priorities, managing design dependencies and helping both groups deliver successfully across business units.
• Serve as the strategic nerve center for Apps & Industries UX leadership — coordinating reviews, driving the team's roadmap of operational goals, and owning communications up, down, and across the organization to ensure alignment and clarity.
• Partner with cross-functional operations leaders — including Headcount Planning, Finance, Technical Program Management, and other DPM leaders — to seek alignment and optimization across a complex network of business units.

Requirements

• At least 12 years of experience working in enterprise software in any combination of Design, Design Operations, or Program Management roles.
• Outstanding partnership and relationship-building skills, with a proven ability to collaborate in cross-functional, matrixed environments across multiple departments and business units.
• Thorough familiarity with how design gets done — what happens when and why, what dependencies exist, how to mitigate risks, and how to ship software at scale using agile or scrum processes.
• Superb communication skills across multiple mediums, with the ability to tell a story, advocate for a program, and tailor your message to any audience at any level.
• A related technical degree required.

Benefits

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

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