Senior Director, Design

Responsibilities

• Develop and champion a forward-looking vision for design at TELUS Digital, one that anticipates how AI, emerging tools, and shifting user expectations will reshape what designers do and how they do it
• Define the future competencies of our design organization: the skills, mindsets, and ways of working that will keep our teams and clients ahead of the curve
• Translate that vision into tangible practice: how we hire, how we develop talent, how we evaluate quality, and how we talk about design's value in the market
• Stay genuinely curious and connected to the broader design and technology landscape, bringing outside perspectives in and helping the team make sense of rapid change
• Own design outcomes across a portfolio of Fortune 500 accounts, from executive relationships and QBRs to the quality of what ships
• Partner with strategic consultants and business development teams to shape how design is positioned and sold in new and existing engagements
• Drive alignment in complex, high-stakes situations, bringing teams back on track and bringing clients along with clarity and confidence
• Lead, mentor, and grow a team of over 100 designers, content designers, creative services consultants, and design leaders, creating the conditions for exceptional work and meaningful careers
• Build a studio culture that balances craft ambition with practical delivery, where feedback is honest, standards are high, and people want to do their best work
• Deliver on revenue targets within your portfolio while identifying opportunities to deepen and expand client relationships
• Bring a sharp commercial lens to resourcing, investment decisions, and account health, not just design quality
• Contribute to the infrastructure of the practice: hiring, playbooks, training, and capability-building initiatives

Qualifications

• 10+ years in design leadership, with significant experience in a client-facing environment such as an agency, consultancy, or embedded within complex enterprise engagements
• A clear track record of leading design teams that produce best-in-class digital products. Work that sets the bar, wins recognition, and consistently raises the standard for what's possible in the space
• Proven experience managing and developing senior designers and design leaders, including performance management and career growth
• Fluency in the full product development lifecycle from strategy and concepting through engineering handoff and launch across multi-disciplinary teams
• The executive presence to present to C-suite stakeholders and the coaching ability to develop that same skill in others
• A track record of building trust with clients over time, not just delivering projects
• Experience managing the business side of design engagements: scope, margin, resourcing, and stakeholder alignment
• Commitment to building inclusive teams with demonstrated experience mentoring designers from underrepresented backgrounds
• Comfortable leading distributed teams and navigating the realities of remote-first collaboration