Senior Director, DAG Client Solutions - Data Analytics & Governance Practice

About the role

Morgan, Lewis & Bockius LLP seeks to hire a Senior Director, DAG Client Solutions for its Data Analytics & Governance (DAG) practice. This role serves as the operating leader for DAG’s client delivery platform, integrating various functions to support client-facing work.

Responsibilities

• Serve as a member of DAG leadership and advise practice leadership on delivery strategy, operating model, resource needs, service quality, risk, innovation, and execution priorities.
• Develop and lead an integrated Client Solutions strategy that supports DAG’s core practice and emerging legal solutions and enables sustainable growth.
• Translate strategic priorities into clear operating plans, decision rights, accountabilities, performance expectations, and measurable outcomes.
• Build alignment and accountability across multidisciplinary teams and represent Client Solutions in significant practice and firm initiatives.
• Design, implement, and continuously improve an integrated Client Solutions operating model spanning intake, scoping, staffing, workflows, matter handoffs, escalation, communication, closing, and knowledge transfer.
• Establish consistent delivery standards across Client Solutions while preserving flexibility for different clients, matters, technologies, risk profiles, and service offerings.
• Maintain executive oversight of significant client and matter delivery issues, facilitating timely resolution of escalations and ensuring appropriate communication with lawyers, clients, and firm stakeholders.
• Partner with DAG legal leadership and matter teams to align operational execution with legal strategy, client expectations, defensibility requirements, budgets, and timelines.
• Capture lessons learned and successful approaches to drive continuous improvement across matters and teams.
• Lead the Client Solutions people and organizational strategy, including structure, role clarity, workforce planning, succession planning, hiring, retention, training, career development, and performance management.
• Lead and develop Client Solutions managers and functional leaders, establishing consistent management expectations and building leadership capacity across the organization.
• Oversee capacity and staffing strategy, including demand forecasting, assignments, load balancing, cross-training, contingent staffing, and resource planning.
• Monitor utilization, workload, productivity, skill coverage, and service demand and recommend changes to staffing, team structure, sourcing, or investment priorities.
• Foster an inclusive, collaborative, accountable, and high-performing culture that values legal judgment, technical excellence, project discipline, client service, and innovation.
• Establish and oversee service delivery standards, quality controls, documentation, playbooks, and training that support accurate, consistent, secure, and defensible client service.
• Partner with DAG legal leadership and relevant firm functions on legal defensibility, information security, data handling, confidentiality, records management, vendor risk, business continuity, and client requirements.
• Ensure operational issues, errors, near misses, and client concerns are appropriately identified, escalated, remediated, and incorporated into continuous improvement.
• Promote disciplined project management, change control, documentation, and communication across Client Solutions.
• Lead operational execution of technology, development, and innovation priorities, aligning investments and solutions with client needs, quality, risk, scalability, and commercial value.
• Collaborate with DAG leaders, firm technology teams, vendors, and other stakeholders to evaluate, pilot, implement, and scale technology, automation, analytics, and AI-enabled workflows.
• Move new technologies and workflows from concept or pilot to repeatable, supportable, and measurable production use with appropriate controls and accountability.
• Identify opportunities to improve speed, quality, consistency, client experience, and cost effectiveness while positioning Client Solutions as a strategic consulting partner to lawyers and clients.
• Partner with practice leadership to identify and operationalize new service offerings, client solutions, cross-practice initiatives, and growth opportunities.
• Partner with DAG leadership on financial planning, pricing strategy, budgeting, forecasting, profitability, and business planning by providing delivery assumptions, staffing models, resource requirements, and operational insights.
• Evaluate scope, workflow, staffing, technology, timing, risk, and expected effort to support matter budgets, alternative fee arrangements, portfolio delivery models, and pricing proposals.
• Monitor operational and financial performance and identify opportunities to improve efficiency, manage cost, increase scalability, and strengthen commercial results.
• Define and monitor key performance indicators across service quality, capacity, utilization, productivity, client satisfaction, risk, financial performance, employee development, and adoption of new technologies and workflows.
• Provide concise reporting and recommendations to practice leadership on performance, material risks, resource needs, trends, and priorities.
• Build trusted relationships with DAG partners, lawyers, matter teams, clients, firm leaders, vendors, and other stakeholders involved in service delivery.
• Participate in significant client pitches, RFPs, client reviews, and solution-design discussions, clearly communicating DAG’s capabilities, operating model, quality controls, and value proposition.
• Partner across Business Operations, Finance, Pricing, Business Development, Human Resources, Technology, Information Security, Procurement, Risk Management, and other firm functions to advance Client Solutions priorities.
• Develop an external industry presence, as appropriate, through writing, speaking, professional organizations, and educational opportunities.

Qualifications

• Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.
• Minimum 12 years of progressively responsible experience in eDiscovery, legal technology, legal operations, professional services delivery, managed review, data analytics, digital forensics, or a related field.
• Minimum 7 years of significant management, supervisory, or leadership experience, including experience leading managers and multidisciplinary teams.
• Demonstrated experience designing or improving scalable service delivery models, resource and capacity planning, quality controls, change management, and operational performance.
• Experience working in a law firm, corporate legal department, legal services organization, technology-enabled professional services organization, or comparably complex client-service environment.
• Advanced degree or additional relevant experience is preferred but not required.
• Executive leadership, strategic thinking, and sound business judgment, with demonstrated success translating strategy into clear operating plans and consistent execution.
• Strong people leadership and organizational design skills, including experience developing leaders, building teams, managing performance, and leading complex organizational transformation.
• Deep understanding of client service delivery and the eDiscovery lifecycle, including preservation and collection, processing, analytics, review, production, managed review, project management, development, automation, AI-enabled workflows, and quality control.
• Strong consultative and commercial orientation, with the ability to balance legal, operational, technical, financial, risk, and client-service considerations.
• Proven success building trust, influencing without direct authority, and developing consensus across multidisciplinary teams and senior stakeholders.
• Excellent written, verbal, executive communication, relationship management, negotiation, conflict resolution, and escalation-management skills.
• Strong financial and commercial acumen, including experience with budgets, pricing inputs, forecasts, staffing models, profitability, and performance metrics.
• Strong project and program management skills, with the ability to analyze complex issues, make sound decisions, manage competing priorities, and remain effective during client-critical or time-sensitive matters.
• Proficiency with relevant eDiscovery, project and resource management, financial and reporting, data visualization, collaboration, automation, AI/ML, and firm administrative technologies.

Benefits

Morgan Lewis offers a hybrid three (3) days per week in-office schedule in our Boston, Houston, New York, Philadelphia, or Washington, DC office, supporting a collaborative, team-based culture. The role also includes competitive compensation, comprehensive benefits, and opportunities for professional growth and advancement.