Senior Director, Customer Innovation

About the role

For our client, we are seeking a Senior Director, Customer Innovation to join the team of a leader in the Information Technology space. This leader will shape the strategy and operating model for a global technical sales organization, with a strong emphasis on sales engineering excellence. The role will partner closely with sales leadership to define field needs, align resources, and build the organizational capabilities required to support growth. It also calls for a thoughtful, data-driven approach to workforce planning, succession, and leadership development within a technically complex environment. Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Formulate an end-to-end macro strategy for technical sales functions
• Develop a 12-month organizational roadmap aligned with global goals
• Transition the sales engineering organization to an enterprise-grade platform
• Cultivate a strong internal talent pipeline through mentoring and development
• Build formal succession frameworks to strengthen engineering standards
• Partner with global sales leadership to define field requirements
• Present data-driven business cases for resource scaling

Qualifications

• 10+ years of experience in technical sales or systems engineering teams within cybersecurity
• 4+ years managing multi-tiered organizations
• Proven experience with complex technical infrastructure management
• Strong financial and operational acumen in headcount models and ROI
• Exceptional leadership and mediation skills in high-stakes environments

Benefits

• Remote work flexibility
• Opportunities for professional development
• Supportive and diverse team environment
• Commitment to employee well-being
• Access to cutting-edge technology and resources

Pay

$210,600 – $285,000 annually