Senior Director, Corporate Partnership Operations

About the role

Feed the Children is seeking a compassionate changemaker to join our Corporate Partnerships team as Senior Director, Corporate Partnership Operations. This role provides people leadership and strategic direction for the operations team, including oversight of processing all in-kind donations, coordination with logistics and inventory management, and compliance with the organization’s gift acceptance policy. The position is responsible for pursuing new innovations such as leveraging continuous improvement techniques, AI, and other tools to increase team efficiency and effectiveness, identifying new pathways for in-kind shipping and cold storage, and expanding strategies to be inclusive of our global footprint to maximize mission impact. The Senior Director manages a portfolio of over $120+M in gift-in-kind product annually.

The ideal candidate will work hybrid from our corporate office in Oklahoma City, OK; however, all qualified candidates nationwide will be considered.

Responsibilities

• Strategy and Planning
  • Lead strategy development for the Corporate Partnership Operations team, document annual plans, budgets, and KPIs; collaborate cross-functionally to ensure alignment with key stakeholders including Corporate Partnerships, Logistics and Inventory Management, Marketing and Communication, Finance, and others.
  • Collaborate with VP, Corporate Partnerships and Cause Marketing to build annual and multi-year GIK budget and growth plans, revenue, and expenses, based on organizational growth and impact strategies.
  • Partner with US Mission Impact to forecast program implementation support and needs tied to partner commitments; coordinate with Marketing & Communications, Finance, and Operations to anticipate constraints, align resources, and mitigate delivery risks.
  • Identify areas of opportunity for continuous improvement and increasing operational efficiency while maintaining effectiveness. Leverage Lean Six Sigma, Kaizen, or other tools (including technology) to streamline workflows and operations to save time, resources, and drive impact.
  • In partnership with stakeholders including Corporate Partnerships and Logistics/Inventory Management, identify key projects for innovation including increased third-party donated services (e.g., shipping, cold storage) and build strategies to support and implement.
  • Develop international GIK strategy, tactics, and processes with International Operations in partnership with VP, Corporate Partnerships and Cause Marketing.
  • Identify emerging donated product industry trends to inform fundraising opportunities for Feed the Children. Educate the full corporate partnership team on best practices in securing donated products through training and sharing trends.
• Portfolio Management
  • Oversee the donated product portfolio supporting Feed the Children’s community partner network, with a portfolio of $120+M in GIK. Focus portfolio growth on products that align with beneficiary needs and scaling program impact strategies.
  • Lead the team in stewarding and growing the organization’s gift-in-kind fundraising approach; set portfolio strategy, engagement standards, and expectations for results.
  • Ensure the team maintains documented renewal plans, timelines, and solicitations in the CRM; coach account planning discipline and drive execution that grows gifts-in-kind (GIK) revenue while setting the stage for future cash growth potential.
  • Ensure all partner activities/results are monitored and reported professionally to internal and external stakeholders.
  • Monitor assignment of inbound donor inquiries to ensure alignment with gift acceptance policy and overall organizational goals and objectives.
• Operational Fulfillment
  • Oversee donation processing and fulfillment, activation, and reporting, ensuring high-quality delivery, clear internal ownership, and a consistent partner experience from commitment through closeout.
  • Ensure monthly, quarterly, and annual budget and KPI reporting is accurate and timely.
  • Collaborate to create alignment and efficiencies for partnership implementation by establishing playbooks, timelines, and cross-functional routines that improve speed, quality, and consistency across the portfolio.
  • Serve as operations lead on cross-functional team investigating all product diversions and product security issues.
  • Provide guidance and insights into new reporting and inventory technologies as needed (e.g., inventory management system, financial systems).
• Leadership and Team Management
  • Carry out supervisory responsibility in accordance with policies, procedures, and applicable laws, including goal setting, coaching and development, training in job skills, planning, assigning, and directing work, appraising performance, addressing complaints, resolving problems, hiring/onboarding as needed, and creating a culture of accountability, collaboration, and continuous improvement.
  • Model best practices in donor and stakeholder relationship management and execution.
• Additional Responsibilities
  • Maintain regular attendance and punctuality.
  • Domestic travel required up to 15%.
  • Attend relevant and key Feed the Children campaign and organizational events as necessary.
  • Support events as assigned and perform other related duties as required.

Requirements

• Education
  • Bachelor's degree (BA, BS) or equivalent with emphasis in business, communications, or another related field is preferred.
  • Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of this job may be considered.
• Experience
  • 10+ years of progressive experience in corporate partnerships, corporate sales/business development, or operations, including senior-level responsibility for year-over-year revenue growth, especially for consumer packaged goods or donated products.
  • Demonstrated people-management experience, including hiring/onboarding, coaching and development, goal setting, and performance management.
  • High proficiency in operational excellence, ensuring consistent project management, documentation of plans, deliverables, and outcomes with accuracy and accountability.
  • Experience setting strategy and assigning/aligning responsibilities based on team capacity, strengths, and client needs; able to establish clear expectations, timelines, and standards across the team.
  • Experience forecasting revenue; able to translate revenue/activation plans into operational requirements and proactively mitigate delivery risk.
  • Experience leading continuous improvement projects (e.g., Kaizen) that deliver measurable outcomes (e.g., cost savings, time, etc.).
  • Proven success overseeing multiple workstreams simultaneously while coordinating across internal teams; able to create alignment and efficiencies that improve implementation outcomes at scale.
  • Able to guide and elevate work produced by team members.
  • Strong negotiation, influence, and conflict-resolution skills; able to navigate complex stakeholder environments with professionalism and executive presence.
  • Proficiency in Microsoft Office Suite including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint required.