Senior Director, Consumer Protection Team (Strategy & Operations)

For our client, we are seeking a Senior Director, Consumer Protection Team (Strategy & Operations) to join the team of a leader in the Manufacturing & Automotive space. This leader will shape the strategy and operating model for a consumer protection function that supports customers at scale. The role will partner closely with senior leadership to turn strategic priorities into clear execution plans, measurable outcomes, and stronger customer advocacy. It is a highly visible position that blends team leadership, operational rigor, and executive communication in a fast-paced, high-growth environment. Location: San Francisco, CA - US based candidates only, no visa sponsorship available Compensation: $264,000 – $330,000 annually Responsibilities Own and develop the consumer protection team's strategy and success metrics Lead and manage a high-performing team, fostering talent and defining operating models Design scalable reporting systems and processes for the team Collaborate with senior leaders to align goals and policies with the team's mandate Identify and advocate for opportunities to enhance customer value Lead high-priority initiatives from strategy through execution Prepare executive-facing memos and facilitate decision-making meetings Qualifications 10+ years of experience in management consulting, S&O, Biz Ops, or Chief of Staff roles at high-growth companies Proven team leadership experience with a focus on developing high-performing teams Entrepreneurial mindset, comfortable with ambiguity and fast-paced environments Exceptional conceptual thinker, adept at translating strategy into execution Strong influencing skills, able to engage with leadership effectively Detail-oriented with a strong bias for action and high work quality Excellent communicator, capable of simplifying complex ideas for executive audiences Analytical with a focus on identifying key metrics and data interrogation Demonstrated fluency in AI tools to enhance analysis and decision-making Passionate about customer advocacy and doing right by consumers Benefits Competitive medical, dental, and vision coverage Company equity 401(k) plan with company match Unlimited paid time off plus 13 company-paid holidays Parental leave Free employee subscription benefit Competitive compensation and equity for non-U.S. employees Unlimited PTO for non-U.S. employees Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.