Senior Director, Consumer Protection Team (Strategy & Operations)

About the role

For our client, we are seeking a Senior Director, Consumer Protection Team (Strategy & Operations) to join the team of a leader in the Manufacturing & Automotive space. This leader will own the strategy, operating model, and success metrics for a consumer protection function that supports the broader business. The role will partner closely with senior leaders to shape policy, drive high-priority initiatives, and improve customer advocacy outcomes. This is a highly visible leadership position focused on turning complex challenges into scalable processes, actionable plans, and executive-ready decisions. Location: New York, NY - US based candidates only, no visa sponsorship available.

Responsibilities

• Own and develop the consumer protection team's strategy and success metrics
• Lead and manage a high-performing team, fostering talent and setting the operating model
• Design scalable reporting systems and processes for the team
• Collaborate with senior leaders to establish goals and policies aligned with customer protection
• Identify and advocate for opportunities to enhance customer value
• Lead high-priority initiatives from strategy through execution
• Prepare executive-facing memos and facilitate decision-making meetings

Qualifications

• 10+ years of experience in management consulting, strategy and operations, business operations, or Chief of Staff roles at high-growth companies
• Experience building and developing high-performing teams
• Entrepreneurial mindset with comfort in ambiguity and fast-paced environments
• Exceptional conceptual thinker with a knack for turning complex problems into actionable strategies
• Strong influencing skills with the ability to engage senior leadership
• Detail-oriented with a strong bias for action and high work quality
• Excellent communicator, capable of simplifying complex ideas for executive audiences
• Analytical with a focus on identifying key metrics and data interrogation
• Demonstrated fluency in AI tools to enhance analysis and decision-making
• Passionate about customer advocacy and doing right by consumers

Benefits

• Competitive medical, dental, and vision coverage
• Company equity
• 401(k) plan with company match
• Unlimited paid time off plus 13 company-paid holidays
• Parental leave
• Free employee subscription benefit
• Competitive compensation and equity for non-U.S. employees
• Unlimited PTO for non-U.S. employees

Pay

Compensation: $264,000 – $330,000 annually