Senior Director, Construction Casualty Claims

About the role

The Senior Director, Construction Casualty Claims is a senior leadership role at Markel responsible for shaping strategy and delivering best-in-class outcomes across a complex portfolio of construction claims. This leader oversees a team of claims managers and examiners, driving disciplined reserving, consistent claim quality, and proactive resolution strategies across bodily injury, property damage, and construction defect exposures.

Responsibilities

• Provide strategic oversight and direction on construction casualty claims, including coverage analysis, reserving, and resolution strategy
• Identify and escalate significant exposure trends and individual claims to senior leadership and key business partners
• Lead, develop, and evaluate a team of claims managers and examiners, fostering a high-performance, accountable culture
• Approve reserves and settlements beyond delegated authority and recommend material reserve changes to senior leadership
• Partner cross-functionally with Underwriting, Product, and Actuarial to influence portfolio performance and risk outcomes
• Ensure adherence to regulatory requirements; Fair Claims Practices, and internal Claims Quality Performance objectives while driving consistency and best practices
• Support operational management, including reporting, budgeting, expense management, and resource planning
• Contribute to claims leadership strategy discussions, continuous improvement initiatives, and special projects
• Travel as needed to support team engagement, business initiatives, and industry presence

Requirements

Education/Licensure: Bachelor’s degree required, Active claims adjuster license (or ability to obtain) required

Experience: 10+ years of construction casualty claims experience, including bodily injury, property damage, and construction defect

Proven leadership experience managing managers or leading complex claims teams

Demonstrated expertise handling large-loss, high-severity claims and making strategic coverage and reserving decisions

Skills & Capabilities

• Strong technical expertise in construction claims and complex coverage analysis
• Effective leadership and talent development capabilities, with a focus on building high-performing teams
• Strategic thinker with strong analytical and problem-solving skills
• Excellent communication and executive presence, with the ability to influence senior stakeholders
• Strong organizational and operational management skills, including reporting and resource planning
• Customer-focused, collaborative approach with the ability to build trusted relationships across the organization
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Continuous improvement mindset with a focus on driving quality, efficiency, and innovation