Senior Director, Community

About the role

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment.

Location: Seattle, WA - US based candidates only, no visa sponsorship available.

Responsibilities

• Define and implement strategy for the global security researcher community
• Own product strategy and profitability of the Live Hacking Events suite
• Lead technical delivery and execution of live hacking engagements
• Drive tailored delivery models for diverse customer segments
• Set researcher growth goals aligned with customer needs and product line
• Embed AI principles into community operations for enhanced efficiency
• Develop leadership and create scalable systems in Hacker Success and Community Events

Qualifications

• 12+ years in security, bug bounty, professional services, or community leadership, including managerial roles
• Direct experience in security or bug bounty for technical credibility
• Experience managing a product line with profitability responsibility
• Demonstrated ability in executing strategies that yield tangible business results
• Expertise in customer management for complex enterprise accounts

Benefits

• Health (medical, vision, dental), life, and disability insurance
• Equity stock options
• Retirement plans
• Paid public holidays and unlimited PTO
• Paid maternity and parental leave
• Leaves of absence (including caregiver leave)
• Employee Assistance Program

Pay

$247,000 – $302,000 annually