Senior Director, Client Partner

Responsibilities

• Manage all commercial aspects of the client and/or portfolio accounting including revenue, profitability, contracts, pricing and forecasting
• Serve as our clients' first line of contact and trusted advisor, providing leadership across joint EPAM-client teams while ensuring optimal levels of productivity, service, communications and quality
• Bring creativity, curiosity and innovation with a positive energy to help clients not just execute on their current programs, but also realize new business and technical opportunities tied to their mission and strategy
• Engage with senior and C-level stakeholders across all areas of the business on a regular basis, delivering a continuous flow of business building and improvement ideas, while securing relationship and performance feedback
• Align with the BU Head and other Portfolio owners, Client Partners, Practice Leads, Delivery Managers and Senior Leadership to co-develop/support account plans and strategies for delivery, client satisfaction and growth
• Shape solutions that bridge strategy and plans to real-world execution, properly scoping/pricing engagements with delivery team counterparts, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
• Open new opportunities and close contracts including support of sales/pre-sales activities by assessing opportunities, responding to RFPs, creating proposals and presentations

Requirements

• 15+ years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions within a software development or management consulting organization
• 5+ years working in a Life Sciences environment, preferably within Research / Drug Discovery, Clinical Development and/or Commercial
• Knowledge of technology, business models, subject matter and trends within Biotech and Pharma industries, with particular interest in Digital Transformation + Execution, Agile/DevOps and Big Data
• Skills in Analytics and demonstrated track record for solving challenging scientific, business and technical problems and making complex things simple
• Understanding of human-centered design, compelling user experience and how these tie to technical solutions
• Experience managing and monitoring performance metrics across large-scale accounts and account portfolios in a clear and quantified way
• Superb verbal and written communication, with seasoned presentation skills and proven ability to determine sales messaging, participate in orals and lead negotiations
• Proven ability to manage large and complex client engagements under high stress and competition to successful completion
• Strong leadership, people development skills and passion to recruit, counsel, develop and retain staff

Qualifications

• No specific qualifications listed

Skills

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Benefits

• No specific benefits listed

Pay

• No specific pay information provided

Schedule

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