Senior Director, Client Engineering (End User Technology)

Responsibilities

• Develop and execute holistic technology strategies and roadmaps for client engineering, ensuring alignment with business objectives and elevating the end-user experience.
• Partner with executive leadership, security, and cross-functional teams to define priorities, direction, and implementation timelines.
• Lead the evaluation, piloting, and deployment of new technologies—including modern endpoint management, mobile platforms, and virtual workspace solutions.
• Oversee large-scale transformation programs, ensuring successful integration and adoption of SOE, OS, mobile, and VDI solutions.
• Technical Leadership:
  • Serve as the subject matter expert for end-user computing environments—including physical devices, OS/SOE, enterprise mobility management (EMM), Citrix/VDI, and endpoint security.
  • Drive adoption of industry best practices for security, automation, performance, and user-centric design.
  • Ensure change management and compliance with information security standards across all initiatives.
• Transformational Leadership:
  • Inspire, mentor, and lead high-performing teams of endpoint engineers, mobility specialists, and VDI experts to deliver operational excellence and continuous improvement.
  • Set clear priorities and goals (OKRs), and foster a culture of innovation, customer service, and accountability.
  • Monitor and evaluate team performance, coaching for growth and improvement.
  • Build strong relationships with business leaders, stakeholders, and global users, advocating for their needs and feedback.
  • Lead recruitment, onboarding, and development of top talent promote diversity, equity, and inclusion within the team.
• Innovation & Best Practices:
  • Proactively identify and implement opportunities to modernize operations and enhance the user experience.
  • Champion the adoption of new tools and metrics-driven management to deliver measurable business impact.
  • Lead cross-functional and external collaboration projects, managing vendor relationships and strategic partnerships.
  • Ensure robust change management, business continuity, and disaster recovery practices are in place for all client technologies.

Qualifications

• Basic Qualifications: 12+ years of relevant work experience with a Bachelor’s Degree or at least 9 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 6 years of work experience with a PhD, OR 15+ years of relevant work experience.
• Preferred Qualifications: 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience.
• Proven track record leading large, high-performing teams in global organizations (5,000+ employees).
• Deep technical expertise in end-user technologies: SOE/OS management, endpoint engineering, mobile device management (MDM/EMM), Citrix/VDI, and virtual desktops.
• Demonstrated ability to architect, deploy, and manage enterprise-scale client engineering solutions.
• Strong analytical, problem-solving, and customer-service orientation.
• Outstanding communication and presentation skills ability to articulate technology strategy to diverse audiences.
• Experience driving technology transformation and delivering measurable improvements in user experience.
• Strong collaborator, with demonstrated leadership in cross-functional and senior executive settings.
• Leadership experience in global, multi-functional teams.
• Demonstrated success leading enterprise technology transformation programs.
• Experience with ITIL, Six Sigma, Agile methodologies, and ServiceNow ITSM.
• Sound judgment, high ethical standards, and exceptional interpersonal skills.
• Metrics-driven management approach and business results focus.
• Strong conviction to drive initiatives to closure proactive, low-ego, solution-oriented attitude.
• Excellent attention to detail, analytical thinking, and independent judgment.
• Experience supporting business continuity and delivering exceptional user support.
• Excellent verbal and written communication skills, with the ability to explain technology strategy to diverse audiences in non-technical language.
• Ability to drive consensus across diverse, global technology, and business partners
• Sound judgment, high ethical standards, and the ability to work effectively with others at all levels.