Senior Client Engineer

Job Description

The primary purpose of this role is to lead the design, support, and continuous improvement of core client platform services in a Microsoft enterprise environment. This includes owning complex endpoint engineering functions and serving as a senior technical resource for modern management, automation, compliance, and platform standardization.

• Own and optimize one or more major client platform capabilities such as Intune, Autopilot, endpoint compliance, software deployment, Group Policy/configuration management, or cloud endpoint management.
• Design and implement scalable endpoint standards, policies, and modern management solutions aligned to security and operational requirements.
• Lead complex troubleshooting and root cause analysis for recurring or high-impact Level 4 endpoint issues.
• Drive endpoint lifecycle improvements, including provisioning, patching, software delivery, performance monitoring, and device compliance.
• Develop automation using PowerShell, Microsoft Graph, and other Microsoft platform capabilities to reduce manual effort and improve consistency.
• Mentor junior engineers and provide technical guidance across the client platform team.
• Partner with architecture, infrastructure, security, and support leaders to implement strategic endpoint initiatives.
• Establish and maintain documentation, engineering standards, and operational runbooks.
• Support pilot programs, testing strategies, and controlled rollout plans for new Microsoft client technologies and services.

Key Performance Measures

• Enterprise endpoint compliance and configuration baseline adherence.
• Stability and success rates of software delivery, patching, and provisioning services.
• Reduction in manual effort through automation and self-service enablement.
• Reduction in repeat incidents and improved root-cause elimination.
• Delivery of major engineering initiatives on time and with minimal service disruption.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Advanced Microsoft certifications preferred.
• Strong expertise in modern endpoint management and Microsoft ecosystem tooling.
• Strong scripting and automation background required.
• Experience 5–8 years of experience in endpoint engineering or client platform administration.
• Deep hands-on experience with Intune, Autopilot, Entra ID, Group Policy, Windows security controls, and Microsoft 365 device management.
• Proven experience leading endpoint modernization, automation, or platform improvement initiatives.
• Strong experience with PowerShell, Microsoft Graph, and large-scale endpoint policy deployment.
• Experience with endpoint monitoring, performance optimization, and compliance remediation.
• Experience mentoring engineers and guiding technical standards.