Senior Director, Central Operations
Qualifications
- 10+ years of experience in operations, business operations, product, or a related function, with at least 3-5 years leading teams.
- Demonstrated success building operational infrastructure (SOPs, KPIs, controls frameworks) in a fast-growing or scaling organization.
- Proven track record leading transformation or automation initiatives, including hands-on experience evaluating, deploying, or governing AI or process automation tools in an operational context.
- Strong analytical skills with the ability to define metrics, oversee data quality, and turn reporting into actionable insights.
- Hands-on experience owning and governing operational tools and third-party platforms.
- Experience building or overseeing L&D programs, particularly in an operations context.
- Exceptional influencing and communication skills, with a proven ability to drive change across teams outside of direct ownership and influence at the executive level.
- Experience operating in a compliance-adjacent, regulated, or high-stakes service environment where quality and accuracy have direct customer or legal impact is a plus.
- Familiarity with process improvement methodologies (Lean, Six Sigma, or equivalent) is a plus.
Benefits
This role is based in our New York City headquarters. The base wage range for this position will be $240,000 - $310,000 annually.
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.
Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws.
If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
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