Senior Director, Card Risk Controls

Overview

The Senior Director, Card Risk Controls role is responsible for driving Card Risk Controls Strategy and transformation as part of our Card Risk Enhancement Program. This leader will partner across functional groups to shape strategic plans, design and implement improvements, and develop world-class risk management practices.

Responsibilities

• Strategic leadership: Develop and drive transformative initiatives that enable efficiency and value to our businesses, helping drive controls automation with a focus on business value.
• Leadership: Manage and develop a team of control design experts, control testers, analysts, and project managers. Able to lead a team through change to drive a culture of strong risk management. Coach and mentor associates throughout the organization with a goal of developing and retaining talent.
• Risk Management: Drive transformation of how we manage our Controls program, shifting left to prevention and 'always on monitoring.'
• Teamwork: Work closely with colleagues across Capital One including: Technology, Operations, Risk Management, Product and others to drive improvement in quality, customer service, and profitability.
• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation.
• Strong business judgment, leadership and integrity: You are a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business.
• People leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. You foster innovation, drive critical decisions, hold business partners accountable, and are able to consistently deliver results.
• Executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
• Clear results orientation: Display an intense focus on achieving both short and long-term goals. You are able to drive and execute an agenda in an uncertain and fluid environment.
• Successful track record of thriving in a fast-paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus.

Qualifications

• Bachelor's Degree or Military experience
• At least 5 years of Risk Management, Financial Operations, Consulting or Business Analytics experience
• At least 7 years of experience working in the financial services industry
• At least 5 years of experience creating data-driven communications for executive level audiences
• At least 5 years of people leadership experience
• At least 5 years of driving process improvement

Preferred Qualifications

• Masters Degree in Business Management, Accounting, or Economics, Operational familiarity with Commercial lending and Treasury products
• At least 10 years of experience as a Risk Manager or Assurance within the financial services or tech industry
• Proficiency with data analytics tools including (but not limited to) Excel and Tableau
• At least 8 years of experience in people management
• Proficiency with structuring slides and presentations in order to convey risk information