Senior Director, Business Support (Third Party Lending)

About the Role

The Senior Director, Business Support (Third Party Business Support) provides strategic leadership for shared services supporting First Tech’s Third Party Lending programs, focusing on partner enablement, operational alignment, and compliant execution. This role translates enterprise and lending strategies into scalable service models that strengthen partnerships, improve cross-functional collaboration, support sustainable growth, and uphold risk, regulatory, and member service standards.

Responsibilities

• Lead the execution of shared services strategies that drive operational efficiency, consistency, and scalability across multiple business units and functions
• Oversee the design, optimization, and standardization of end-to-end processes, ensuring services are delivered with quality, reliability, and measurable performance outcomes
• Direct multiple teams and leaders across shared services disciplines, establishing clear priorities, performance expectations, and accountability
• Manage shared platforms, systems, and services to ensure stability, integration, and alignment with enterprise technology and data strategies
• Own relationships with key vendors and service partners, including contract oversight, performance management, and cost optimization
• Partner closely with executive leaders, business stakeholders, and functional teams to align service delivery with evolving organizational needs
• Ensure shared services operations align with regulatory requirements, risk frameworks, and internal controls, proactively addressing issues and improvements
• Develop and manage budgets, capacity plans, and resource allocation to support current operations and future growth
• Use data, metrics, and insights to drive continuous improvement, inform decision-making, and enhance both employee and member experiences
• Lead centralized business operations support enabling safe, scalable, and compliant third-party lending across auto, consumer, and mortgage channels
• Provide enterprise oversight of the full third-party lifecycle, including onboarding coordination, contract execution support, change management, and off-boarding
• Establish and maintain governance frameworks for third-party lending in partnership with Legal, Compliance, Risk, Finance, Vendor Management, and Operations
• Own business processes supporting third-party risk management, including due diligence coordination, ongoing monitoring, issue tracking, and remediation support
• Partner cross-functionally with Partner Lending, Indirect Sales, Mortgage, Underwriting, Fulfillment, Credit Risk, and Compliance to ensure consistent execution
• Ensure regulatory, policy, and contractual requirements are met through standardized documentation, controls, and operating procedures
• Lead audit readiness, regulatory exam support, and issue response management across all third-party lending programs
• Drive standardization, reporting, and continuous improvement initiatives to enhance efficiency, transparency, and scalability of third-party support operations

Requirements

• 8+ years’ experience leading shared services, operations, business support, or partner enablement functions within financial services, lending, banking, or credit union environments
• 6+ years’ experience leading a diverse team including hiring, coaching, and performance management
• Bachelor's degree in a field relevant to the role (or 4 additional years of relevant experience in lieu of a degree); advanced degree preferred

Location

Corporate Office in Hillsboro, OR 97124 or Marlborough, MA 01752 (Hybrid)

Pay

Target compensation: $180K to $200K + Annual Bonus

Benefits

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: Accrue up to 15 days in your first year, plus 40 hours of sick time and 3 personal days (refresh annually)
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

About the Company

First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.