Senior Director, Business Operations - Hyperscale & AI Sales

About the Team

Join the Americas Hyperscale and AI Sales (AHS) organization, where we are defining the future of cloud and AI infrastructure by aligning our expertise with the world’s most influential technology accounts. Our organization operates through specialized pillars—Platform Hyperscalers and Emerging AI and Cloud—to drive deep co-development and market-leading innovation. You will be at the heart of this growth, partnering with enterprise-wide leadership to scale our operations and support the strategic execution of our FY27 vision and beyond.

Responsibilities

• Operationalize and synchronize cross-functional planning, alignment, and joint outcomes.
• Orchestrate strategic alignment across Finance, Legal, Supply Chain, Business Units, and CX to compress deal cycle time and eliminate friction from conception through approval.
• Optimize business constructs to accelerate deal approval; lead large deal creation and approval processes.
• Lead the overall strategy and execution of GTM in hyperscale.
• Ensure the pre-sales to post-sales lifecycle meets hyperscaler needs.
• Drive long-range market planning and analysis, portfolio alignment, and account penetration strategy.
• Lead change management initiatives that translate strategic shifts into operational reality.
• Translate customer requirements into execution through focused Technical Program Management.

Requirements

• 10+ years of experience in Sales, Sales Strategic Planning, Sales Finance, Business Operations, or Supply Chain within the technology sector.
• Bachelor’s degree in Business, Technology, or related field.
• Direct experience within a sales organization or sales process (not purely strategy), including exposure to working with customers and closing deals.
• Demonstrated success navigating large, complex deals with strategic enterprise customers.
• Proven track record of leading through influence, building positive relationships with cross-functional teams, executives, and external stakeholders.

Preferred Qualifications

• MBA or equivalent advanced degree.
• Deep understanding of the Hyperscaler market, selling motions, and customer base.
• Supply chain experience and an understanding of how it intersects with large-deal execution.
• Familiarity navigating legal/contract processes as part of large, complex deal cycles.
• Demonstrated ability to analyze complex business processes, formulate strategic recommendations, and operationalize execution.
• Outstanding communication and presentation skills; capable of influencing at all levels, both internally and externally.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era—and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Pay

The starting salary range for this position is $266,800.00 to $337,900.00 for new hires in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

For certain locations, the full salary range is listed below:

• New York City Metro Area: $266,800.00 - $388,600.00
• Non-Metro New York State & Washington State: $237,300.00 - $345,800.00

For quota-based sales roles, the ranges provided include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave, short and long-term disability coverage, and basic life insurance.
• Eligibility for grants of Cisco restricted stock units, which vest following continued employment.
• Paid time away:
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
  • 1 paid day off for employee’s birthday.
  • Paid year-end holiday shutdown.
  • 4 paid days off for personal wellness.
  • Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period.
  • Exempt employees participate in Cisco’s flexible vacation time off program with no defined limit (subject to availability and business limitations).
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward.
  • Additional paid time away may be requested for critical or emergency family issues.
  • Optional 10 paid days per full calendar year to volunteer.
• Eligibility to earn annual bonuses (for non-sales roles) or performance-based incentive pay (for sales roles), subject to Cisco’s policies.