Senior Director

About the role

The Senior Director position at the Greater Philadelphia YMCA is a unique opportunity to directly impact the lives of members and communities through effective member services.

Responsibilities

• Recruit, train, schedule, supervise, develop and track certifications of staff to deliver high quality programs and services that respond to member needs.
• Manage the daily operations and personnel of assigned departments, including Membership, Sports, Summer Camp, and Kid Zone.
• Ensure adherence to association membership quality standards.
• Ensure staff training and development is continuous.
• Ensure delivery of high-quality services that exceed member expectations.
• Oversee the development and implementation of improvement plans, membership committees and retention strategies.
• Develop and implement community outreach to serve more membership in the community.
• Cultivate relationships with community groups which should include Community Partners, Corporate Partners, Special Target Populations, Service Organizations, etc.
• Establish achievable monthly member’s goals and projections for branch membership growth utilizing sales and retention strategies.
• Monitor member feedback to assess membership service effectiveness.
• Seek additional funding sources through successful new member acquisition strategies that fit the non-profit nature of the Y.
• Provide leadership to new membership initiatives for the branch.
• Seek membership expansion utilizing off-site partners or social media strategies.
• Provide branch coordination with all departments to ensure successful communication, special events and program growth.

Requirements

• Minimum 3 years of related experience in engagement, events, or community-facing roles.
• Experience delivering programs or trainings that foster connection.
• Experience working with varied age groups preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to build relationships across diverse populations.
• Strong organizational skills and ability to manage multiple projects and deadlines.
• Demonstrated ability to sustain positive working relationships at all levels.
• Experience in staff supervision, committees and in providing leadership to groups.
• Ability to operate PC, use spreadsheets, word processing and related software.
• Excellent oral and written communication skills.
• Ability to recruit and motivate staff.

Qualifications

• Minimum 3 years of related experience in engagement, events, or community-facing roles.
• Experience delivering programs or trainings that foster connection.
• Experience working with varied age groups preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to build relationships across diverse populations.
• Strong organizational skills and ability to manage multiple projects and deadlines.
• Demonstrated ability to sustain positive working relationships at all levels.
• Experience in staff supervision, committees and in providing leadership to groups.
• Ability to operate PC, use spreadsheets, word processing and related software.
• Excellent oral and written communication skills.
• Ability to recruit and motivate staff.

Skills

• Strategic thinking applied to engagement initiatives.
• Leadership in developing and implementing community outreach.
• Effective recruitment and motivation of staff.

Benefits

• Free YMCA membership - access to all branches!
• Sweet discounts on child care and summer camp programs.
• Generous Paid Time Off + 7 paid holidays throughout the year.
• Supplemental insurance benefits.

Pay

N/A

Schedule

N/A

Benefits

• Medical, Dental, Vision, Disability, and Life Insurances.
• Generous Paid Time Off + 7 paid holidays throughout the year.
• Supplemental insurance benefits.

Support

• Support from an amazing leadership team.
• Opportunities to learn & grow at the YMCA.
• Being a part of a non-profit organization that works to make the community stronger.

Equal Opportunity Employer

The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.