Senior Director, Ambulatory Services

Position Summary

This position is responsible for initiating and implementing operational strategy, operationalizing acquisitions of new practice sites, growth strategy and program development across multi-specialty practice sites, management and renewal of business contracts, patient experience, and overall practice management for assigned clinics in the Ambulatory Services Division.

Core Functions

• Oversees multi-specialty multi-site ambulatory clinics in one or more location.
• Provides practice support to 100+ Banner employed, University of Arizona employed, or contractual faculty and providers; oversees the annual and monthly ambulatory practice onboarding and orientation of up to 750 rotational residents at multiple sites.
• Facilitates the integration of newly hired and affiliated physicians into the group practice setting to include credentialing, orientation, practice set up, template and protocol management, ambulatory revenue cycle management, and clinical quality management.
• Interfaces with Department Administrators, the Graduate Medical Education Office, and partners at the University of Arizona to support the ambulatory practice of faculty and residents, including projection of anticipated volumes, contract management, and management of resource and staffing support needs.
• Establishes and maintains effective communication and positive relationships with physicians.
• Develops programs to foster physician engagement and satisfaction, and increase employee satisfaction and patient loyalty.
• Guides the implementation of these initiatives across Ambulatory Services, to support hospital, medical group, and system goals.
• Operates independently to lead teams of peers and associates to guide the execution of operational, IT, marketing, patient experience, patient access, revenue cycle, and process improvement projects across all clinics in the market.
• Assists in development and implementation of the annual operating plan for Ambulatory Services.
• Oversees practice technical revenues, and all ambulatory revenue cycle functions to include front end registration, POS collections, charge entry, and back end denials.
• Partners with BUMG Finance to set annual volume budgets, and staff productivity metrics.
• Develops and submits the annual operating and capital budgets.
• Develops financial and operational reports to aide all Ambulatory Services in daily management of practice operations and maintenance of the integrity of the ambulatory revenue cycle.
• Ensures overall compliance with legal, regulatory and quality requirements.
• Works with practice leaders to ensure the smooth and efficient flow of patients through the practices.
• Leads patient access initiatives to ensure timely appointment availability.
• Upholds standards and targets for best practices related to telephone management, appointment management, appointment wait times, and other relevant physician practice management metrics.
• Works collaboratively with central support departments such as patient scheduling and central insurance verification to ensure optimum operational effectiveness.
• Maintains staff productivity by ensuring appropriate staffing levels to match volumes and industry standards; partners with Department Administrators to review faculty productivity/clinic volumes, and recalibrate staffing and facility resources as required.

Minimum Qualifications

• Bachelor’s Degree in a relevant field or equivalent level of education and experience.
• Applicable certifications and/or licenses, including but not limited to: RN; MD or DO; Driver’s License; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management (ARM); CPA; SPHR; Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Facility Manager (CFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC); JD from an American Bar Association accredited school; admission to a State Bar Association.
• Five years of progressively responsible managerial experience, including a minimum of two years management level experience within a healthcare system setting or large multi-operational, complex corporate environment.

Preferred Qualifications

• Master’s Degree preferred.
• Previous Medical Practices experience.