Senior Director, AI Enablement & Adoption

About Mosai

Mosai™ is the intelligent care coordination platform that brings together the fragmented pieces of healthcare into a clear, connected picture. Like a mosaic, the platform unites data, people, and processes so providers can make better decisions, coordinate care in real time, and deliver improved outcomes. With Mosai, home‑based care organizations can thrive in value‑based care while giving every patient the right care, in the right place, at the right time.

Position Summary

This role exists to get AI into productive, safe, everyday use across the company. Success is measured in real usage doing real work, not in pilots launched.

Responsibilities

• Own the enterprise AI adoption plan: determine which functions adopt what, in what order, with a named sponsor in each and outcomes stated in cycle time, cost, or quality.
• Run enablement end‑to‑end; role‑based training, workflow playbooks, office hours, and a champions network, so capability spreads without routing through you.
• Find and land high‑leverage internal automation across support, revenue cycle, clinical operations, finance, and go‑to‑market. Prove it with the function that owns the work, then hand off a supported workflow.
• Curate the approved AI toolset for employees. Recommend additions and retirements, and make the case with usage evidence and ROI analysis.
• Measure adoption and report it monthly to function leaders, quarterly to the executive team.
• Provide direct leadership and supervision to a team.
• Own the employee AI acceptable‑use policy: define data usage, review requirements, and prohibitions.
• Create and maintain approval path and register for employee‑facing AI tools, working with Security, Legal, and Compliance.
• Manage data‑handling rules for internal AI use, including PHI, retention, and whether our data trains a vendor model, in collaboration with Security and Legal.
• Lead training, attestation, and misuse escalations; feed internal AI risk into the enterprise risk process owned by Security and Compliance.
• Maintain partnerships with functional‑area leaders on use‑case selection and adoption timelines.
• Partner with IT and Security on identity, access, licensing, and monitoring.
• Collaborate closely with Legal and Procurement on vendor terms, BAAs, and data‑use commitments.
• Work closely with Product and Engineering teams building customer‑facing AI, providing enablement assets and expertise; governance for those products remains with those teams.

Minimum Requirements

• 6+ years in technology, data, product, or operations, including 2+ years leading a program that changed how a large group of people work.
• Hands‑on fluency with current AI tooling: assistants, agents, retrieval, prompt and context engineering, and understanding of their limits.
• Track record of adoption measured in usage and outcomes, driven across teams that do not report to you.
• Working knowledge of AI risk and data handling in a regulated environment, including HIPAA and SOC 2 in practice.
• Ability to teach and make a skeptical, non‑technical audience competent with tools they did not ask for.

Preferred Skills and Experience

• AI or automation adoption experience inside healthcare or another regulated environment.
• Familiarity with clinical or revenue‑cycle workflows.
• Experience building training programs or a community of practice at scale.

Work Environment

This is a hybrid role based in Jacksonville or Nashville.

The position uses a computer and other office equipment as needed to perform duties. The in‑office noise level is typical of an office, with frequent interruptions throughout the workday. The employee is required to stand or sit, talk and hear frequently, and perform repetitive keying or hand motions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.