SENIOR DINING SERVICES DIRECTOR - K12 FOOD SERVICE - SPRINGFIELD, MA

Job Summary

Chartwells K12 is hiring a Senior Director of Dining Services to manage multiple K12 schools within our client's ISD. You will be our point of contact for the school administrator responsible for foodservice, lead the teams within your assigned account, and manage the overall operation.

Key Responsibilities

• Leads, manages, and inspires a diverse team(s) at a large account or multiple accounts, with the goal of providing top-notch service to the client, students, and community
• Drives and develops self and team at the account(s) towards building strong relationships with client(s) and achievement of key performance indicators (profitability, safety, engagement, etc.)
• Serves as the representative/brand ambassador of the Chartwells team within the district(s) and the community; attends key client and community events
• Ensures client(s) needs are met or exceeded, we retain the account(s), find cross-sell opportunities, and assist in rebid process as directed
• Supports functional areas including but not limited to safety, marketing, nutrition and culinary
• Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
• Owns the financial results for the account(s), and works to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensures consistent and fair administration of all policies and procedures

Required Qualifications

• Education minimum and work experience per USDA Professional Standards for the account(s)
• Bachelor's degree and minimum of three (3) years of management experience, preferably in foodservice, hospitality management, plant operations management, environmental services, laundry, or other Support Services area
• Proven track record of leading a business and a team, strong customer service, and good business and financial acumen
• Strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
• Champions the inclusion mindset, and is proactive, positive, professional, and resilient
• Excellent computer skills and proficiency with Microsoft Office suite and POS software

Preferred Qualifications

• Well-versed in foodservice management with proven track record of success, ideally in K12 foodservice
• Champions development within the account(s) and has a full understanding of all roles within the operation; conducts performance evaluations, along with succession planning for the account(s)