Senior Digital Program Manager

About Our Client:This organization operates in the customer success technology space, focusing on enhancing growth, retention, and efficiency for its clients. It addresses the challenge of maximizing customer potential through innovative digital engagement strategies and technology platforms. The company supports a collaborative and purpose-driven culture where employees contribute directly to advancing industry-leading technology. About the Opportunity:The SENIOR DIGITAL PROGRAM MANAGER will lead the development and management of digital engagement programs within the Customer Success organization. This role is responsible for owning the digital platform, designing and executing customer journeys and programs, measuring their effectiveness, and continuously improving engagement strategies. The position plays a vital role in translating customer success strategies into scalable digital actions that drive customer adoption, retention, and expansion. Responsibilities:Develop and maintain the strategy, roadmap, and calendar for digital customer success programs.Design and launch targeted programs aligned with customer segmentation and health scoring.Build business cases for programs including audience, objectives, metrics, and resources.Lead cross-functional digital initiatives with Marketing, Product, Support, Sales, and Enablement.Pilot, evaluate, and scale new engagement channels.Design and build automated journeys and campaigns in Gainsight.Manage program hygiene, audience segments, and integration with human-led engagement.Conduct A/B testing and report program performance.Track customer engagement and identify gaps to inform program development.Maintain platform health and data integrity as the Gainsight Lead.Document platform configurations and processes.Create dashboards and reports for leadership to monitor program impact.Provide data-driven recommendations for program improvement.Collaborate closely with Customer Success Operations and Leadership to align programs with priorities. Requirements:4 to 6+ years in Customer Success Operations or lifecycle program management.3 to 5 years of hands-on experience with Gainsight platform building or administration.Proven skills designing and managing Journey Orchestrator (specific experience truncated). Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.