Senior Digital Product Manager

Overview

The Senior Product Manager - Growth is responsible for elevating and modernizing 7-Eleven’s customers, store, and franchisee-facing experiences. This role leads growth-oriented product initiatives across app, web, account, and loyalty-related experiences, helping customers discover, access, and engage with 7-Eleven digital services more seamlessly.

Responsibilities

• Strategy & Planning:

  • Empathizes with and understands the end user deeply to determine the fastest path to deliver value.
  • Translates business goals and end user needs into product strategy for growth-oriented experiences; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners.
  • Owns product capabilities that support seamless account experiences, customer recognition, and loyalty-related connectivity.
  • Defines and evolves Web as an effective digital entry point that improves discoverability, customer education, and connection to broader digital engagement.
  • Uses customer insights, performance trends, experimentation, and research to guide prioritization and product decisions.
  • Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency, and enhancing customer satisfaction.

• Delivery & Execution:

  • Works with user research and testing team to formulate, test, and refine assumptions and hypotheses through user research and testing.
  • Creates, prioritizes, and accepts user stories; incorporates them into release planning.
  • Makes product decisions that drive value on a daily basis.
  • Identifies and considers pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements.
  • Leads and mentors the team in standups, iteration planning sessions, product demos, and retrospectives.
  • Condenses complex technical concepts into non-technical language for stakeholders.

• Team & Stakeholder:

  • Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments.
  • Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.
  • Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps.
  • Manages cross-functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience.
  • Guides more junior team members in strategy, alignment, analysis, and execution tasks.
  • Participates in and contributes to learning activities around modern agile design and development core practices (communities of practice).
  • Participates in talent acquisition, development, and retention activities in support of team.

Qualifications

• Bachelor's Degree
• 5+ years of experience in digital/agile product management
• Experience defining product strategy, roadmaps, requirements, and success measures for digital customer experiences
• Strong analytical and customer discovery skills, with experience using insights and performance data to inform product decisions
• Significant experience working with design and engineering - working with full stack teams and an understanding of APIs and Microservices architecture to collaborate effectively with engineering teams