Senior Digital Product Design Accessibility Program Manager

About the role

This position works with teams that create innovative and intuitive health solutions, working directly with Digital Business leadership, digital product managers and other stakeholders to connect emotionally, build trust and develop lasting relationships with our patients. Focuses on understanding and clearly communicating needs of the people we serve and providing rationale to inform accessibility priorities using qualitative and quantitative insights.

Responsibilities

• Provides Accessibility expertise to support Scrum teams across Agile and Scrum processes, including up front advisement during discovery and design and during Quality Assurance (QA) reviews.
• Participates in design critiques to receive and give feedback focusing on improving Accessibility.
• Develops and applies digital design and usability processes to investigate technical accessibility considerations and issues.
• Supports product teams in the remediation of Accessibility issues through analysis of digital products, including tactile methods, visual graphics, web, multimedia, voice response and conversational interaction.
• Tests and analyzes design for Accessibility compliance, reports on findings and develops remediation solutions when necessary.
• Promotes Accessibility within the organization, advocating for “accessible by all” proactive mindset, methods and research.
• Works within cross-functional team to understand expectations, priorities and necessary deliverables and ensures alignment of the implementation of Accessibility standards across various products and platforms.
• Covers coordination of subscriptions and management of vendor relationships and contracts to ensure team members have tools they need to engage research.

Requirements

Must possess relevant knowledge as normally obtained through the completion of a Bachelor’s degree in a pertinent field, or an equivalent level of experience and education. Must have 4 or more years of related work experience with at least two years of direct or matrixed team member leadership experience. Must have deep experience in Web Content Accessibility Guidelines (WCAG) and ADA Section 508 Accessibility standards and strong knowledge of WCAG success criteria, WAI-ARIA, Section 508, EN 301 549, and the difference between legal compliance and Accessibility that enables inclusion and diversity.

Qualifications

• Experience coordinating Accessibility audits internally and independently or aided by expert vendors and resulting VPAT and other documentation standards.
• Experience integrating Accessibility within the product definition, design and testing processes – across the product lifecycle to proactively mitigate Accessibility defects through clear, sufficient documentation and testing.
• Experience integrating Accessibility within Design Systems and strong knowledge of assistive technologies such as Screen readers, magnifiers and alternative input devices for large and small devices (i.e., laptops, mobile devices, point of purchase).
• Systems thinking and Service Design experience pertinent to our omnichannel digital experiences that enable ease of health care across many touch points, including positive impact within hospitals and clinics.
• Adept at planning design research and testing with people who have disabilities.
• Knowledge of Accessibility as applied within health care contexts and in consideration of governmental guidelines is preferred.

Skills

Ability to clearly convey issues and solutions in conversation within product, design and engineering team members and deep experience negotiating, influencing and collaborating to build relationships that enable team success. Experience collaborating with large teams across functions and using Agile and Scrum ways of working. Must have strong storytelling skills and ability to problem-solve and work independently.

Benefits

Hybrid Monday - Friday 8am - 4pm Arizona Time This can be a remote position if you live in the following state(s) only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, WY

Pay

Estimated Pay Range: $50.12 - $83.54 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

Schedule

Hybrid Monday - Friday 8am - 4pm Arizona Time This can be a remote position if you live in the following state(s) only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, WY