Digital Product Design Senior Manager
About the role
As part of the Design and Digital Products practice, you lead multiple teams across product design programs and accounts, ensuring work connects user needs and business strategy to create high-quality, scalable product experiences. You set the bar for craft across engagements, develop Product Designers into stronger leaders, and bring a clear point of view on how product experiences should be designed and delivered. You embrace AI as a capability, helping teams integrate it into both the experiences they design and the way they work.
Responsibilities
Oversee multiple product design programs, providing strategic direction and quality oversight across leads and their teams while maintaining accountability for delivery health, team performance, and measurable outcomes in complex and ambiguous client environments.
Build and sustain senior client relationships, stepping in as the decisive voice on high-stakes engagements and establishing the trust that turns one project into a lasting partnership.
Ensure strategic recommendations become tangible through clear product visions, prototypes, and shipped experiences, leveraging AI to accelerate and enhance delivery.
Set direction while staying connected to the work, shaping product decisions and ensuring high quality design delivery across the full product lifecycle.
Create team cultures where practitioners have space to grow and leads can sharpen their leadership judgement and client relationship skills to step up as program owners.
Grow a pipeline of work by building strong client relationships, proactively connecting Song capabilities to client priorities, crafting compelling proposals to win work that inspires our designers and makes both Song and our clients famous to fuel future demand.
Develop thought leadership on the topics that matter most to clients, opening doors to new conversations, elevating our team's thinking, and positioning Song as a credible and compelling voice in the industry.
Contribute to evolving how we work by capturing and scaling new practices, especially how AI is reshaping product design workflows, delivery, and outcomes.
Serve as a leader and mentor to our people, helping them navigate challenges, grow their craft, leadership skills, and client acumen.
Shape how the Product Design practice evolves by contributing to new ways of working, advancing our approach to AI enabled design, and strengthening our overall craft.
Build inclusive, high-performing teams where designers are supported, challenged, and able to grow into stronger leaders over time.
Qualifications
10+ years of experience in Product Design, with a track record across varied industries, users, and business problems.
5+ years leading product design programs end-to-end, with experience managing complexity, ambiguity, shifting scope, and senior stakeholders.
5+ years directly managing or developing designers at a senior level, with demonstrated ability to grow practitioners into program owners and develop future leaders.
5+ years leading business development by shaping proposals, scoping programs, and presenting to clients in a way that builds confidence and closes deals. Demonstrated ability to connect product design decisions to business outcomes and influence cross-functional decision-making.
Bonus points if you have:
Helped shape a design practice or capability through hiring decisions, defining practice direction, or advancing craft standards.
Contributed to practice-level initiatives, including ways of working, craft assets, onboarding, or community forums.
Experience embedding AI tools and workflows into product design practices and helping teams adopt new ways of working.
Fluency in adjacent areas such as strategy, engineering, or data and AI, with the curiosity to learn and expand your skillset into new domains.
Experience working in management consulting or a professional services environment.
Contributed to external thought leadership, such as publishing POV's, speaking at events, or representing the practice in the broader design community.