Senior Digital Product Analyst, Member Experience

Responsibilities

• Own digital analytics reporting for member portal, website, and mobile app
• Monitor and analyze member engagement metrics and user journeys
• Develop dashboards and reports to communicate KPIs to stakeholders
• Collaborate with Product and UX teams to define success metrics for digital initiatives
• Implement tracking plans and ensure quality of analytics data across platforms
• Identify improvement opportunities for member engagement and usability through data-driven recommendations
• Conduct A/B test analysis and support experimentation initiatives

Qualifications

• Bachelor's degree in Analytics, Statistics, Computer Science, Economics, or related field, or equivalent experience required
• 5+ years of experience in digital or product analytics
• Experience with digital engagement metrics across web and mobile platforms
• Proficiency with analytics tools such as Google Analytics, Adobe Analytics, or similar
• Advanced Excel and strong data visualization skills with Tableau, Looker, or Power BI
• Working knowledge of SQL and experience with large datasets preferred
• Excellent communication skills for both technical and non-technical audiences

Pay

$100,000 – $115,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available

Benefits

• Family friendly benefits including paid family and parental leave and family building support
• Health, dental, vision, and life insurance options for employees and their families
• Free mental health and wellness support through various channels
• Generous paid time off policy including vacation and sick leave
• 401(k) plan with company match and company equity options

Our Client

Equal opportunity employer