Senior Digital Producer

Salary and Benefits

Sound Transit offers a competitive salary range of $81k to $176k, with a midpoint of $122k. New hires typically receive between minimum and midpoint, but may go slightly higher based on experience, internal equity, and market. Sound Transit also provides a comprehensive benefits package, including:

• Health Benefits: Two medical plans, dental, and vision plans at no cost for employee coverage; comprehensive benefits for employees and dependents.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401(a) with a 12% match by Sound Transit; 457(b) up to IRS maximum (employee only contribution).
• Paid Time Off: 25 days annually with increases at four, eight, and twelve years of service; 12 paid holidays; up to 2 paid floating holidays and 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• ORCA Card: Free ORCA card for full-time employees.
• Tuition Reimbursement: Up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Career Development: Opportunities for professional growth and recognition.

Essential Functions

The following duties are a representative summary of the primary duties and responsibilities. Incumbents may not be required to perform all duties listed and may be required to perform additional, position-specific duties:

• Content Manager: Edits web content, uploads and categorizes documents, edits and posts visual assets and video, edits and sends email newsletters, creates and deploys surveys, provides production support for all digital marketing projects.
• Product Owner: Serves as liaison between development team and content production teams; makes recommendations for positioning content on soundtransit.org or through email campaigns.
• Reporting and Analytics: Compiles reporting and analytics for all digital efforts; gathers and interprets data using multiple reporting tools, and proposes adjustments based on data-driven insights to optimize soundtransit.org and provide traffic.
• Website Maintenance: Develops a website maintenance strategy; prioritizes and manages the backlog of identified issues to define product and usability enhancements; collaborates with web development team to implement improvements.
• Emerging Technologies: Develops knowledge of emerging web platforms and tools; monitors shifting trends in web and changes in platforms; participates in planning and implementation of web-related projects.
• Support and Training: Provides support to the team on matters as directed; serves as staff on a variety of committees as assigned; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; ensures processes, policies, and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations.

Minimum Qualifications

• Bachelor’s degree in Marketing, Communications, Business Administration, or closely related field.
• Five years of experience in managing online products; or an equivalent combination of education and experience.

Required Knowledge and Skills

• Website content management systems.
• Google Marketing Platform (Analytics, Data Studio, Optimize, Tag Manager, Search Console).
• Digital marketing strategies.
• Search engine optimization (SEO).
• Working knowledge of HTML and CSS.
• Experience with Agile/Scrum development framework.
• Assessing needs of customers and stakeholders; delivering improvements to web site content and usability based on research.
• Demonstrate ability to solve problems, analyze systems and data, and suggest appropriate solutions.
• Project management, organization, prioritization, and time management.
• Written and verbal communication skills; excellent grammar, punctuation, and spelling.
• Customer service skills; maintaining confidentiality and communicating with tact and diplomacy.
• Learning and understanding new technologies quickly and applying to marketing principles.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Team-oriented – ability to work with many different customers (internal and external) in a positive, light-hearted manner.
• Strong critical thinking ability.