Senior Digital Experience Research Analyst

About the role

For our client, we are seeking a Senior Digital Experience Research Analyst to join the team of a leader in the Enterprise Technology space. This role will shape research strategy for the digital experience and turn user and performance data into clear guidance for design and optimization decisions. The position partners closely with cross-functional teams to improve engagement, strengthen accessibility, and inform the evolution of the company's web experiences. The ideal candidate will bring a strong mix of qualitative and quantitative research expertise, analytical rigor, and the ability to translate complex findings into narratives that influence stakeholders. Experience with experimentation, analytics, and testing tools will be important in supporting a data-driven digital experience program. This is a highly collaborative role focused on creating reusable insights, improving measurement discipline, and helping teams make better decisions through research-backed recommendations.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Define and manage the user research strategy and roadmap
• Lead research initiatives, including user testing and competitive benchmarking
• Analyze data and user feedback to identify insights that drive design decisions
• Develop and oversee the web measurement strategy and report findings to stakeholders
• Manage the experimentation program and collaborate with teams to boost engagement
• Craft compelling data narratives that visually represent insights
• Create and maintain research documentation and insight repositories for team access

Qualifications

• Four or more years of experience in user research or digital experience
• Proven ability to lead research strategy and programs
• Strong expertise in both qualitative and quantitative research methodologies
• Hands-on experience with analytics and testing tools such as Adobe Analytics and Adobe Target
• Demonstrated ability to tell compelling data stories that influence decisions
• Understanding of user-centered design and accessibility standards
• Strong analytical skills with the ability to drive cross-functional collaboration

Benefits

• Unlimited paid time off, including self-care days and paid volunteer hours
• Paid parental leave with extended time for birthing parents
• Immediate medical, dental, and vision coverage upon hire
• Comprehensive mental health support and wellness tools
• 401(k) with company matching contributions
• Support for fertility, adoption, and surrogacy
• 24/7 virtual veterinary care at no cost
• Legal services and identity protection assistance
• Tax-advantaged accounts for various healthcare needs
• Opportunities for professional development through learning resources and events

Pay

Compensation: $108,000+ annually