Senior Digital Designer

About the role

We're looking for a Senior Digital Designer to join our Solution Creative Design Team and own how design scales across the customer lifecycle at Synthesia. This is a senior IC role for a designer who has spent significant time inside commercial organizations and knows what it takes to make design a measurable lever for adoption, expansion, and customer success.

Responsibilities

• Own the visual architecture for the Solution Creative Design function — defining the template systems, motion frameworks, and brand-execution standards that scale across our customer base
• Design reusable libraries, modular components, and content systems that accelerate onboarding, pilots, and expansion for some of the world's largest enterprises
• Partner with Sales, CS & Solutions Consulting to embed creative output into commercial motions — from pilot delivery and onboarding through to QBRs and expansion plays
• Translate customer goals and commercial KPIs into design decisions; tie visual execution to measurable outcomes like activation rate, time-to-value, content velocity, and NRR
• Set and uphold the creative bar across the team's output — leading reviews, raising quality standards, and mentoring mid-level and junior designers as a craft and quality coach
• Drive the evolution of design tooling, rituals, and operations — reviews, QA, libraries, documentation — so the team gets faster, more consistent, and more scalable
• Shape platform-wide template architecture, partnering with Product where customer-facing design intersects with the platform itself
• Act as a strategic creative voice in cross-functional initiatives: GTM launches, lifecycle programs, customer rollouts, and high-stakes enterprise engagements

Requirements

• 8+ years of design experience in commercial / GTM-facing environments (SaaS, enterprise software, or commercial-side teams in agencies serving SaaS clients), with a portfolio that shows scaled systems — not just standalone deliverables
• You have demonstrably owned a design system, template library, or visual framework at scale — and can walk through how it was structured, adopted across the org, governed, and measured
• You understand the commercial mechanics of a SaaS business and can confidently connect design work to metrics like time-to-value, activation, retention, and expansion
• You've worked shoulder-to-shoulder with Sales, Customer Success or Solutions Consulting and are comfortable holding your own in commercial conversations
• You're a senior craftsperson with deep fluency in Figma, Photoshop, and Illustrator, strong working knowledge of After Effects and Premiere Pro, and a sharp eye for typography, motion, and brand execution
• You've mentored and raised the bar for other designers — IC1s and IC2s look to you as a coach for quality, judgment, and craft
• You bring a systems-thinking mindset — when you see an asset or process being recreated, your instinct is to standardise it
• You're comfortable being a strategic creative partner across functions, and equally comfortable in the details of high-craft execution

Qualifications

• BS/BA degree in Graphic Design, Visual Arts, or related field
• Proven ability to lead and mentor a team of designers
• Experience with design systems, motion frameworks, and brand execution
• Strong understanding of design principles and user experience
• Excellent communication and collaboration skills

Skills

• Figma
• Photoshop
• Illustrator
• After Effects
• Premiere Pro
• Typography
• Motion
• Brand execution

Benefits

• US Benefits 📍 A hybrid, flexible approach to work, with access to a lovely office space in Downtown Austin
• 💸 A competitive salary + stock options
• 🏥 Medical Insurance
• 👁️ Vision and Dental Insurance
• 🧠 Mental Health Support
• 🏦 401k
• 🥳 Established company culture with optional regular socials and company retreats
• 🍼 Paid parental leave — 16 weeks of full pay for primary caregivers, 5 weeks of full pay for secondary
• 💳 Flex Benefits (FSA’s, HSA’s, and Commuter)
• 🫂 Life Insurance
• 👉 Generous recruitment referral scheme
• 💻 The equipment you need to be successful in your role