Jobs · Engineering

Senior DevOps Engineer - Storage Platforms

Five9 · United States · 3 wk ago
RemoteRemoteEngineering$91k–$252k/yrFull-time

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

About the role

We are seeking a highly experienced Senior DevOps Engineer – Storage Platforms to build, automate, and operate large-scale Software Defined Storage (SDS) and Kubernetes platforms in a private cloud environment. This role focuses on Storage Engineering with Infrastructure-as-Code and GitOps practices while ensuring scalability, resilience, and performance. This is a deeply technical role requiring expert-level understanding of Software Defined Storage, Kubernetes, and extensive working knowledge of Linux Operating systems. You will collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.

Responsibilities

  • Deploy, automate, and operate large-scale Software Defined Storage architectures across private and public cloud regions within ITIL methodology
  • Deploy and support enterprise storage platforms (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn)
  • Integrate self-service storage workflows for Kubernetes CSI and OpenStack consumers (VM and Baremetal)
  • Implement and manage backup solutions (preferably Rubrik)
  • Build and maintain Infrastructure-as-Code for storage platforms using Ansible, Terraform, Helm, and Git, with Python/Bash automation
  • Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback
  • Implement and improve monitoring, alerting, and observability for storage systems (capacity, latency, IOPS, recovery health) using GitOps and tools such as Prometheus, Loki, and Grafana
  • Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems
  • Develop and maintain technical documentation, architecture diagrams, operational procedures, and runbooks
  • Participate in on-call rotations, incident response, and root cause analysis
  • Collaborate globally on change management, documentation, and operational best practices

Requirements

  • 6+ years of experience managing enterprise storage and Kubernetes platforms on Linux
  • Strong hands-on experience with SDS solutions (Ceph, Longhorn) and storage migrations from legacy systems
  • Expertise with block, file, and object storage, including Fibre Channel (Cisco MDS) and IP-based protocols (NVMe-oF or iSCSI fabrics)
  • Expert knowledge of Kubernetes and Linux systems (Ubuntu, RHEL/CentOS)
  • Proficiency with Infrastructure-as-Code (IaC) (Ansible, Terraform) for provisioning storage and backup schedules
  • Expertise in backup technologies (preferably Rubrik)
  • Strong scripting skills in Python and Bash (Golang a plus)
  • Experience operating 24x7 mission-critical production environments
  • Hands-on experience with KVM hypervisors (Suse Harvester, OpenStack)
  • Strong written and verbal communication skills
  • Proficiency with Git, CI/CD pipelines, and automated testing frameworks
  • Ability to write technical documentation and contribute to community wikis or knowledge bases
  • Bachelor’s degree in computer science or equivalent professional experience

Preferred Qualifications

  • OpenStack Cinder multi-backend administration
  • Backup platforms (Rubrik)
  • Understanding of CIS/NIST security and infrastructure lifecycle management
  • ITIL Foundation/advanced certifications in support of ITSM standard methodology
  • Background in telco, edge cloud, or large enterprise environments
  • CNCF Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CKS), or Red Hat specialist in Ceph Storage Administrator (EX125) certifications
  • Master’s degree in computer science, IT, Engineering, or a related field; equivalent experience and relevant industry certifications will also be considered

Skills and Attributes

  • Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions
  • Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders
  • Mentorship & Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices

Schedule

This role is fully onsite. 5 days a week in office is required.

Pay

The US base salary range for this role is $90,700—$252,200 USD. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. Additionally, the total compensation package for this position may include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Benefits

  • Health, dental, and vision coverage, beginning on the first day of employment (Five9 covers 100% of the employee portion and shares a high portion of the dependent cost)
  • Short & Long-Term Disability, Basic Life Insurance, and a 401k savings plan with employer matching
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents
  • Generous employee stock purchase plan
  • Paid Time Off, company-paid holidays, paid volunteer hours, and 12 weeks paid parental leave

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