Senior Developer Success Engineer - West

About Us

Temporal is an open source programming model designed to simplify code, enhance application reliability, and facilitate faster feature delivery for developers. Our mission is to become the foundational tool for every developer’s toolkit and we are assembling a team dedicated to achieving this goal. Our core values—curiosity, drive, collaboration, genuineness, and humility—are integral to how we operate, communicate, and collaborate to make a significant impact.

Summary

We are seeking a Senior Developer Success Engineer - West who will serve as the primary technical expert for our developer community. This role involves helping users deploy and scale Temporal in cloud-native environments, troubleshooting complex infrastructure issues, optimizing performance, and developing automation solutions. Ideal candidates are passionate about solving distributed systems challenges and enhancing the developer experience.

What You'll Do

• Be a keen learner: Gain deep expertise in cloud-native infrastructure, including AWS, GCP, Kubernetes, and microservices. Learn from real-world customer use cases and hone skills in infrastructure automation, resilience engineering, and performance tuning using Go, Python, and Java.
• Be a passionate problem solver: Tackle scalability, reliability, and troubleshooting challenges in distributed systems. Work directly with developers to debug complex infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users. Develop observability solutions, improve networking, and automate infrastructure operations to help customers run Temporal efficiently at scale.
• Be a great communicator: Engage with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions that improve scalability, performance, and reliability. Influence platform improvements through enhancements in observability tooling and self-service infrastructure solutions.

What You'll Bring

• Reside within the Pacific time zone (United States)
• 6+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript
• Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker)
• Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues
• Minimum of one year experience in an internal or external customer-facing role
• Passion for helping others regardless of who they are or how they act
• Experience working with or as part of remote teams
• Strong written and verbal communication skills
• Seek to understand first, lead with data, and rely on facts

Nice to Have

• Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc.
• Experience with security certificate management and implementation
• Ability to understand use cases and translate them into Temporal design decisions and architecture best practices

Technologies

• EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK

Compensation

The estimated pay range for this role is $140,000 - $180,000 based on experience and location. Additionally, this role is eligible to participate in Temporal's equity plan. Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employee benefits and perks include unlimited PTO, 12 holidays + 2 floating holidays, 100% premiums coverage for medical, dental, and vision, AD&D, LT & ST disability, and life insurance (standard & supplemental available), Empower 401K plan, additional perks for learning & development, lifestyle spending, in-home office setup, professional memberships, work-from-home meals, internet stipend, and more!