Senior Developer Experience Engineer

About the role

We are seeking a Senior Developer Experience Engineer to join our team at a pivotal moment in our growth. The role involves owning Jack Henry's developer documentation platform, enhancing it with engineering best practices and standards, and ensuring its reliability, scalability, and quality.

Responsibilities

• Develop and enhance the Jack Henry Developer Relations Portal following engineering best practices and standards.
• Lead the design, planning, and delivery of new features, breaking work into clear, manageable tasks for the team.
• Ensure reliability, scalability, performance, and quality are built into all development efforts.
• Represent the team in technical discussions and decision-making (e.g., discovery sessions).
• Troubleshoot and resolve issues across release pipelines and production environments.
• Own the developer documentation platform end-to-end, including architecture, UX, and roadmap, benchmarking against industry standards.
• Create and deliver interactive, accessible documentation experiences (e.g., code samples, API explorers, tutorials, and videos).
• Build and maintain templates, tools, and contribution guides to enable scalable documentation creation across teams.
• Produce high-impact developer content, including guides, tutorials, and video walkthroughs.
• Manage and continuously improve documentation infrastructure (site generation, CI/CD, previews, search, and analytics).
• Leverage modern agentic coding tools (e.g., Claude Code, Cursor) to accelerate development and documentation workflows.
• Establish and maintain documentation processes, including style guidelines, contribution workflows, review standards, and audit practices.

Requirements

• A minimum of 6 years of experience in documentation, developer experience, or developer education roles for a developer audience.
• Demonstrated ability to organize and structure complex technical content (information architecture/content modeling).
• Experience improving developer documentation for usability, clarity, and navigation.
• Hands-on use of AI coding tools (e.g., Cursor, Claude Code, GitHub Copilot) in day-to-day workflows.
• Experience creating both written documentation and video/screencast content for technical audiences.

Qualifications

• Bachelor’s degree in Computer Science.
• Previous experience developing technical documentation for engineers or developers.
• Proficiency with Web Components.
• Familiarity with Polymer or Lit.
• Solid understanding of security, API design, design patterns, and browser environment.
• Experience with front-end build systems such as webpack or rollup.
• Experience with Continuous Integration/Continuous Deployment (CI/CD) systems.
• Experience tracing a request through the network stack.
• Experience with SSOs, Plugins, or APIs.
• Experience implementing OAuth2/OpenID Connect.
• Experience supporting an application in production.