Senior Desktop Support Engineer

ContinuServe is a tech-enabled outsourcing firm that partners with clients to provide finance, accounting, human resources, and technology services. We have deep category knowledge and deliver personalized service to help businesses impact their bottom line. We provide strategies that streamline and strengthen operations in today’s fast-paced environment.

About the role

The Senior Desktop Support Engineer will deliver day-to-day desktop support on-site at a client location five days per week, with additional support provided via remote access as needed. This role supports the client’s operational and technology needs and provides exposure to enterprise-level systems and solutions.

Responsibilities

• Provide day-to-day support of desktop, laptops, printers, networks, and servers
• Support the client’s IT infrastructure both remotely and on-site
• Work with vendors to resolve technical problems with desktop computing equipment and software
• Work closely with Managers, Service Coordinators, and other Engineers to meet service-level commitments and provide world-class customer service
• Troubleshoot and resolve network and system issues, on-premise or remote
• Positively and professionally represent the face of the company within the client environment
• Other duties as required

Requirements

• 5+ years’ experience supporting and troubleshooting Windows-based networks and endpoint devices
• 3+ years’ experience programming and troubleshooting firewalls and switches, including Meraki and Ubiquiti
• Experience installing Windows software, patches, and updates, as well as third-party applications and desktop encryption
• Experience managing and administering telecommunications systems
• Demonstrated ability to manage multiple projects, deadlines, and priorities in a dynamic work environment
• Experience supporting enterprise-level, server-based applications in a service desk or call center capacity
• Advanced proficiency with the Microsoft Windows Server family, including but not limited to Active Directory, Group Policy administration, Intune, and IIS
• Familiarity with macOS and related Apple devices
• Self-motivated and able to work with limited supervision
• Strong verbal and written communication skills
• Positive attitude with strong customer service skills
• Ability to work on-site at a client location five days per week
• Desire to learn and support the latest technologies

Qualifications

• 5+ years’ experience working in information technology
• A.A. degree or equivalent experience in information systems or a related field preferred
• Microsoft certification(s) a plus

Benefits

• Comprehensive benefits package including paid time off and paid holidays
• 401(k) retirement plan
• Health insurance coverage, including medical, dental, vision, and life insurance

Physical Demands

• Daily use of fingers, talking, sitting, listening, and vision
• Equipment used includes computers, keyboards, calculators, writing utensils, paper, and telephones
• Frequent lifting of up to 40 pounds

Working Conditions

• Must be able to work on-site and attend client meetings and conferences, which may occur outside of standard work hours
• Occasional travel to other ContinuServe locations or for company meetings with global teams may be required