Senior Desktop Engineer

Job Overview

Our technology environment is highly secure, compliant, and constantly evolving to support a growing workforce. The Desktop Engineering team delivers a stable, secure, and high-performing end-user computing experience across the organization, including the adoption of modern AI-driven tools. We are seeking a Desktop Engineer to join our team.

Responsibilities

• Administer and support endpoint management platforms including Intune and SCCM
• Manage and maintain virtual desktop environments (Azure Virtual Desktop and/or VMware Horizon)
• Serve as a Tier 3 escalation point for complex desktop, application, and VDI issues
• Develop and maintain PowerShell automation to improve operational efficiency
• Leverage AI tools such as Microsoft Copilot to enhance troubleshooting, scripting, and operational workflows
• Support rollout, configuration, and governance of AI-enabled tools across the endpoint environment
• Package, deploy, and maintain applications across enterprise endpoints
• Manage operating system and application patching to ensure compliance and security
• Support Microsoft 365 services including OneDrive and Office applications
• Ensure endpoint configurations align with firm security and compliance standards
• Support hardware lifecycle management including Dell enterprise devices and tooling
• Participate in engineering projects including system upgrades, migrations, AI adoption, and new technology rollouts
• Create and maintain technical documentation and operational procedures

Qualifications

• 5+ years of experience in desktop engineering or endpoint administration
• Hands-on experience with Intune and/or SCCM
• Experience supporting Windows 10 and Windows 11 environments
• Familiarity with VDI platforms such as Azure Virtual Desktop or VMware Horizon
• Proficiency in PowerShell scripting
• Experience supporting Microsoft 365 services including OneDrive and Office applications
• Understanding of Entra ID and identity-based device management
• Experience with application packaging and deployment
• Familiarity or interest in AI tools such as Microsoft Copilot and their use in enterprise environments
• Strong communication, troubleshooting, and customer service skills
• Able to work independently and manage multiple priorities
• Experience working in a security and compliance-focused environment is preferred
• Familiarity with Dell hardware and enterprise tools is a plus
• Drive the transition to pipeline-based software packaging and lifecycle automation, complemented by experience with tools such as PowerShell App Deployment Toolkit (PSADT) and Patch My PC

Pay

The base salary range for this position is $120,000 - $310,000 per year.