Senior Deposit Operations Specialist (73244)

About the Role

Assist with department administration and high-level problem resolution. Coordinate measures to reduce risk and loss through fraud prevention and proper handling. Review, verify, maintain, and process accounts and transactions for all deposit operations functions. Stay alert for errors, omissions, red flags, fraud, inconsistencies, and other concerning issues. Communicate with management, team members, customers, and third-party providers to ensure efficient, effective operations that follow the Bank’s policies and procedures. Assist in the development, testing, implementation, and training of systems, processes, and products.

Responsibilities

Department Administration

• Assist management with department administration and guidance as directed.
• Provide backup for other team members and managers when needed.
• Assist with the review, implementation, and communication of policies, procedures, products, and other projects as directed.
• Coordinate the administration of internet banking, including troubleshooting, problem resolution, and ensuring a positive customer experience.
• Drive the department’s measures to reduce risk and loss from fraud, collaborating with Information Security, Compliance, Retail, and other teams to ensure rapid response and handling.
• Oversee the issuance of new account information and debit cards in instances of fraud and/or account compromise.
• Assist in the development, testing, implementation, and training of systems, processes, and products as directed.

Deposit Operations

• Receive, review, verify, process, document, and maintain all relevant communication and intake items for Deposit Operations, including but not limited to:
  • Deposit document scans
  • Wire transfers (incoming, outgoing, domestic, international)
  • ACH transactions
  • Internet Banking, Bill Pay, Mobile Deposits, and other web-based and digital banking transactions
  • New account openings, including documentation and CIP reviews
  • Dormant, closed, charged-off, and other special accounts
  • Insufficient funds reports
  • Account and customer review, including maintenance, address changes, stop payments, warnings, and restrictions
  • Debit cards
  • Retirement accounts, including contributions and distributions
  • Certificate of Deposit maintenance, including penalties, interest rate reviews, maturity, renewals, etc.
  • Deposit credit verifications and confirmations
  • Interest and expense checks; manage under dual control
• Ensure that information in the banking systems is correctly input, accurate, processed, and reported appropriately.
• Review, manage, and process assigned reports and information.
• Verify information, update and maintain systems, notify appropriate staff, escalate issues, and communicate with staff, customers, and management as needed.
• Provide customer support for internet and telephone banking.
• Escalate red flag and fraud concerns immediately to reduce risk and loss; work with Info Security and other teams to ensure proper handling and resolution.
• Assist the retail team to ensure that CIP exceptions, signature cards, ID, documents, and other questions regarding pertinent account information are cleared up timely.
• Assist bank staff with account and deposit banking issues; provide guidance, support, and problem resolution.
• Proactively communicate with management, retail, lending, operations, compliance, and others to identify and resolve exceptions, issues, concerns, errors, omissions, deadlines, and other potential concerns with deposit operations.
• Review, process, and communicate incoming and returned mail.

Compliance

• Review the Bank’s information security guidelines regularly and avoid activity that could expose the Bank to malware, scams, and fraud.
• Follow all guidelines for securing your accounts, access, systems, and information.
• Be proactive in identifying threats to information security and relay concerns to the information security team.
• Diligently protect confidential information and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.
• Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, Red Flags, Consumer Privacy, Fair Lending, and other applicable lending laws. Follow these at all times.
• Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions. Ask questions to clarify any uncertainty when issues arise.
• Address with your supervisor questions about suspected violations of policy and procedure, and other laws and guidelines, as outlined in the Code of Conduct, including but not limited to Bank Secrecy Act, Anti-Money Laundering Act, and lending laws.
• Participate in training sessions and policy updates as necessary.
• Assist with coordination of scheduling as appropriate.

Additional Responsibilities

• Maintain focus and professionalism at work; reserve personal matters for personal time.
• Be teachable, flexible, manageable, approachable, and helpful.
• Work scheduled and other needed hours at the designated location(s).
• Assist management with scheduling and other issues as directed.
• Accept additional work as needed and assist other managers or team members as needed.
• Provide consistently positive, effective, helpful service to all customers, both internal and external.
• Management or Bank policy may revise, delete, or add responsibilities as necessary.

Requirements

• High school diploma or equivalent
• 5-7 years of Deposit Operations or other relevant experience
• Understanding of banking deposit operations functions and applicable guidelines and regulations
• Ability to understand, process, and manage all types of accounts and deposit transactions, and all other relevant deposit operations tasks

Qualifications

• Preferred: BS Degree in Finance or related field
• Preferred: Experience training other team members in the deposit operations role
• Preferred: Experience in retail banking, Treasury Management, or fraud prevention

Skills

• Ability to operate office equipment, telephones, and computers
• Ability to communicate fluently in English, in person, in writing, and on the computer
• Ability to hear, speak, and understand verbal communication
• Ability to read, write, count, and perform basic math functions
• Ability to move head, shoulders, neck, and arms freely (e.g., operation of office equipment)
• Ability to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.
• Ability to lift up to 10 pounds, grasp, reach, and pull
• Ability to sit for long periods of time; standing and walking periodically
• Ability to think, remember, learn new information, and apply cognitive data to job functions
• Ability to assess and concentrate on mental and physical job tasks to see them to completion
• Ability to work with others to share information and solve problems