Senior Demo Gear Coordinator

About the role

Our Senior Demo Gear Coordinator supports the Product Development Engineering team, Sales team, and Professional Services team by ensuring our demo gear is available and delivered to customers and tradeshows for demonstrations. This role maintains our physical demo gear inventory, handles RMA requests for demo gear, and collects and delivers weekly reporting. Location: Portland, OR.

Responsibilities

• Manage our demo gear request process, including receiving requests from customers or employees for on-site demos and tradeshows, determine what equipment is available, hold equipment for specific requests, and preparing and tracking demo gear shipments
• Manage our Bailment Agreement process for all customer demo gear requests
• Maintain and update the Master Bailment Agreement tracker
• Follow up on all demo gear requests to ensure return dates are adhered to, issues delinquent return notices, and track all demo gear return shipments
• Partners with other PacStar teams regarding RMA requests for demo gear
• Implement and maintain accurate tracking for customer deliveries, builds in progress, and physical material inventory
• Partners with other PacStar teams to replace demo gear modules as appropriate
• Maintains and monitors project plans, project schedules and required demo gear
• Attends and participates in various meetings
• Proactively partners with project managers and other team members to help monitor and coordinate projects from start to finish, ensuring they remain on schedule
• Ensure projects adhere to frameworks and all documentation is maintained appropriately
• Organize and schedule departmental shared resources
• Regular interaction with department stakeholders and customers
• Performance requires physical attendance
• Other duties as assigned

Qualifications

• Minimum 2 years of related experience in executive level administrative support/coordination

Skills

• Experience working with tight deadlines and supporting multiple stakeholders
• Pristine data entry and record keeping skills with an aptitude for organization
• Microsoft Excel knowledge includes more advanced features like report building, pivot tables, charts, formulas, queries, resource planning and building out reporting templates
• Comfortable in fast-paced, time sensitive environments
• Self-driven and require minimal supervision
• Highly proficient in Microsoft Word, Excel, and