Senior Demand Planning Manager

About the role

Paula’s Choice, a global skincare leader founded in 1995, empowers individuals to define beauty on their own terms through science-backed products. Our culture is guided by four core values: Build Trust, Be Bold, Act with Kindness, and Create Community. We offer a fully remote role (West Coast US only for time-zone alignment) with a comprehensive benefits package, wellness perks, and a dog-friendly office in Seattle’s International District.

Responsibilities

• Lead a global team of Category Demand Planners, elevating demand planning from a fragmented, channel-by-channel activity into a single, disciplined global process—owning the demand step of S&OP and driving a consistent forecasting methodology across NAM, APAC, EU, and ANZ.
• Own aggregated, category-level global demand planning for revenue-generating units, with SKU-level forecasts owned by category and region/market planners.
• Scale a single, consistent forecasting methodology across NAM, APAC, EU, and ANZ, replacing today’s inconsistent, market-by-market approaches.
• Maintain a rolling 18-month demand horizon, keeping assumptions consistent across base trends, launches, samples, promotions, and peak volumes.
• Bring global category insights and item-level trends into S&OP meetings and drive demand plan alignment to category growth plans.
• Run monthly demand reviews with regional partners and lead the demand step of a newly formalized, integrated S&OP process spanning demand, supply, commercial, and finance.
• Partner with Sales, Marketing, Finance, and Supply to build the consensus demand plan, and represent demand planning at the consensus and executive tiers of S&OP.
• Run an in-month global pacing view to surface revenue risks and opportunities early enough for supply to act.
• Provide timely in-season analysis on promotions, events, and launches, ensuring stakeholders understand results and downstream implications.
• Define and own forecast KPIs at a consistent lag cadence, and use them to drive continuous improvement across the team.
• Drive Quarterly Category Hindsight reviews, Product Lifecycle Management, and assortment optimization, including discontinuation triggers to reduce SLOB exposure.
• Lead product ranking and core-SKU definition across the business to drive inventory strategy and protect never-out-of-stock items.
• Drive the new-product-launch market forecast consolidation and approval process in partnership with Product Marketing, integrating demand planning earlier in the Stage Gate process.
• Serve as the demand planning lead on the Oracle Planning Central (OPC) implementation, moving the team off manual workarounds and tuning the statistical forecast baseline to the business.
• Ensure planning tools efficiently utilize the demand plan as the primary driver, along with key data inputs from costing and operations, to drive supply planning activities.
• Hire, manage, and develop the Global Category Demand Planning team, building capability and coverage as the function scales globally.

Requirements

• 8+ years of progressive experience in demand planning, merchandise planning, or S&OP/IBP, in a multi-channel, multi-market consumer goods or beauty environment.
• 4+ years of direct people management or formal team leadership experience.
• Demonstrated experience building or leading a formal S&OP/IBP process, ideally across multiple regions or markets.
• Advanced Excel skills using large data sets; comfortable building and overseeing ad hoc analysis and reporting at both category and SKU level.
• Experience leading planning system implementations (Oracle Planning Central or comparable) or major process redesigns, with the ability to drive change as a subject-matter expert.
• Familiarity with Power BI and NetSuite; a clear intent to drive the organization away from manual workarounds toward system-native solutions.
• Prior experience in personal care, beauty, or a comparable multinational CPG environment a plus.
• Bachelor’s degree required; APICS CPIM or CSCP certification a plus.

Skills

• Strong analytical capability—able to synthesize demand signals and item-level trends across multiple systems and markets to build a defensible, accurate global forecast.
• Excellent cross-functional communication and influencing skills; credible and effective across commercial, finance, and supply chain audiences globally.
• Strong people leadership: able to hire, coach, and develop planners while holding a consistent standard across categories and regions.
• Deep familiarity with S&OP/IBP process design and the ability to represent global demand needs within a consensus-driven planning cadence.
• Ability to write clear, structured forecasting standards and work instructions that enable teams to execute consistently without escalation, at scale across markets.
• Comfortable operating in a business that is actively transforming its processes, systems, and organizational design—and able to lead others through that change calmly and constructively.
• Leads with accountability—takes ownership of the global forecast, not just a single region or channel, and sets that standard for every member of the team.
• Builds clarity in ambiguity—creates process, documentation, and decision frameworks where they do not yet exist, across a function still standardizing globally.
• Commercially grounded—understands the revenue and margin implications of demand decisions across all markets and channels, and communicates them proactively to stakeholders.

Benefits

• Robust benefits package including health, vision, dental, and retirement.
• Flexible spending account and Employee Assistance Program.
• Fitness perks, meditation app membership, and product samples and discounts.
• Generous paid time off.
• Exceptional environment with team volunteering, events, and happy hours.
• Dog-friendly office.

Pay

Approximate salary range: $125,000 – $135,000 USD annually, determined by experience, skills, education, geographic location, and budget. Eligible for participation in the company discretionary bonus plan.

Schedule

Typical PDT business hours with flexibility required to support global time zones.