Senior Delivery Manager, M&A and Claims

Responsibilities

• Lead the strategy, operations, and day-to-day delivery of outsourced legal service offerings, focusing on M&A, contract abstraction, structured projects, and claims review.
• Oversee teams of delivery managers, coordinators, attorneys, and paralegals to ensure consistent, scalable, and high-quality service delivery for global clients.
• Manage workflow allocation and optimize resource utilization across projects.
• Oversee and execute ad hoc projects as needed.
• Identify opportunities to enhance processes, systems, and delivery models.
• Drive implementation of process improvements and technology-enabled solutions.
• Oversee knowledge management processes to ensure consistency and efficiency.
• Balance short-term delivery needs with long-term service line development goals.
• Build and maintain strong, trusted client relationships.
• Oversee reporting functions, ensuring accurate and timely client-facing data.
• Prepare, analyze, and present complex reports and performance metrics.
• Participate in client meetings and lead regular stakeholder updates.
• Collaborate with cross-functional and global teams.
• Support business development efforts, including solution design and client discussions.
• Contribute to the ongoing growth and development of the Managed Services function.

Qualifications

• Significant experience in legal service delivery, managed services, or legal operations.
• Proven ability to lead cross-functional teams across legal, operations, and technology.
• Strong experience in workflow design, process improvement, and change management.
• Experience implementing or managing technology-enabled legal workflows.
• Excellent communication and stakeholder management skills.
• Able to build credibility and trust with clients and internal teams.
• Strong ownership mindset with the ability to operate independently.
• Experience participating in client-facing engagements and solution development.
• Strong writing skills, including experience with proposals and RFP responses.
• Demonstrated people management experience.
• Proficiency in Microsoft Office (especially Excel and PowerPoint).

Core Competencies

• Ability to translate client needs into operational strategy.
• Strong decision-making skills in fast-paced environments.
• Proactive, solutions-oriented mindset with a “can-do” attitude.
• High emotional intelligence and sound judgment.
• Strong organizational and prioritization skills.
• Ability to lead meetings and align stakeholders.
• Willingness to take ownership from initiation through execution.
• Experience in risk management and problem-solving.