Senior Delivery Director, Program Management

About the role

The Senior Delivery Director, Program Management role is part of the Snowflake Services Delivery Team. Our purpose is to accelerate customer adoption and drive customer business objectives. We do this through a portfolio of services, delivered by world class consultants that leverage our leading practices, methodologies and tools. The Senior Delivery Director leads our team of Project Managers and the Project Manager (PM) teams that deliver on the Snowflake Services Delivery offerings to meet the customer business objectives/goals. In this highly strategic role, the Delivery Director will develop and maintain strategies and processes to deliver best-in-class consulting and implementation services to accelerate customer success on their Snowflake journey.

Responsibilities

• Hire, coach, and lead the PM Delivery Team to meet customer goals while creating a culture of high performance, growth, and ownership
• Build and execute a strategic and actionable business plan that meets the Services Delivery regional objectives, including revenue and consumption targets
• Create highly accurate financial forecasts as to revenue, utilization, backlog burndown, and hiring goals
• Lead the Delivery Team through large complex engagements, engaging at executive and sponsor levels both on the customer and partner sides, and acting as the escalation point of contact to facilitate collaboration, decision making, internal alignment, and customer buy-in on proposed solutions
• Standardize delivery across team members and broader Services Delivery by reviewing proposals/estimates, conducting project reviews, and developing tools based on field input to maintain the highest levels of efficiency, quality, and process improvement
• Drive high levels of customer satisfaction and delivery quality as measured through post engagement surveys
• Collaborate with Sales Account Teams, Services Delivery Sales Teams, Services Delivery Leadership, Resource Management Teams, and SI/Partners to understand the customer and engagement needs, including business & technical challenges, key stakeholders, and delivering on the value of Snowflake
• Work closely with Practice Directors and Resource Management to understand services sales pipeline and resource requirements to staff engagements
• Work with Partner Account team to develop Partner strategies to scale services delivery and network with implementation partners to deliver with consistent quality
• Partner with the Go to Market (GTM) team to identify opportunities for new service offerings aligned with customer needs and define the value position, scope of services, and collateral for new offerings to present to leadership
• Support the GTM team by participating in key sales pursuits
• Draft and review scope for custom Statements of Work and provide feedback to SD GTM team regarding gaps, issues, and risks
• Drive the creation and standardization of repeatable Industry based solutions that can be used across similar customers within a Vertical

Requirements

• 15+ years of Professional Services delivery experience, including expertise building and leading large teams (25+) and managing, leading, and/or delivering Professional Services with accountability for financial targets (revenue, headcount, utilization, etc.)
• Strong management consulting experience and skills
• Proven track record of building and executing a large scalable Program Management Office (PMO) within a Consulting or Professional Services organization
• Demonstrated experience with end-to-end PMO governance frameworks for internal and external use
• Experience building strong impactful teams in a highly collaborative and positive environment
• Ability to leading by example and practice and willingness to directly get involved in escalations
• Identity process improvement areas and prioritize areas of improvement and optimization
• Experience identifying potential risks that could impact project timelines or deliverables
• Executive stakeholder presence; internal and external
• Experience with a consumption-based business model, delivering on-premises and SaaS solutions
• Experience managing cross-functional Professional Services teams (e.g. consulting, implementation, trainers, project managers), and working with delivery partners on initiatives to improve quality, reliability, and repeatability of service
• Ability to forecast and achieve or exceed delivery metrics (i.e., customer satisfaction, on-time delivery, utilization)
• Ability to travel as needed

Key Performance Indicators

• Hire to Headcount targets within given timeframes
• Reduction of escalations and time to resolution
• Snowflake consumption targets
• Team utilization targets
• Regional revenue targets
• Engagement delivery quality
• Effective management of Regional objectives

Pay

The estimated base salary range for this role is $245,000 - $321,300. Additionally, this role is eligible to participate in Snowflake's bonus and equity plan. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending & health savings account
• At least 12 paid holidays
• Paid time off
• Parental leave
• Employee assistance program
• Other company benefits