Senior Deckhand

About Us

Hornblower Group is a global leader in experience and transportation, with a 100-year history spanning water- and land-based experiences, ferry, and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually. The company operates in over 10 countries, 50+ U.S. cities, and serves more than 20 million guests annually.

About the Role

The Senior Deckhand serves as a crew member with greater experience, knowledge, and responsibility than a standard Deckhand, as outlined in United States Coast Guard Navigation and Inspection Circular (NVIC) 1-91. This role involves supervising other deckhands during normal operations and acting as a team leader in emergency situations. The Senior Deckhand sets the example for company policies, procedures, and standards while embodying Hornblower’s RESPECT Service System.

Responsibilities

• Assign deck crew tasks and provide direction
• Stand bridge watch and assist in the safe navigating and maneuvering of the vessel
• Take command if the captain becomes incapacitated
• Provide exceptional hospitality to guests and coworkers as prescribed in the RESPECT Service System (RSS)
• Maintain the cleanliness and safety of the vessel
• Load or unload materials from vessels
• Handle lines to moor vessels to piers when necessary
• Stand watch to look for obstructions in a ship's path or to locate navigational aids such as buoys and lighthouses
• Assist the Engineer in operating and maintaining ship equipment, including engines, generators, and winches
• Escalate mechanical or maintenance issues to the Director of Marine
• Be prepared to begin work at the scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Perform additional job duties as assigned

Requirements & Qualifications

• High School Diploma
• Valid Transportation Worker Identification Credential (TWIC Card) or ability to obtain and maintain
• Valid First Aid/CPR Certification or ability to obtain and maintain
• Valid Driver’s License
• Copy of DD214 if Veteran status
• Excellent customer service skills
• Ability to effectively interact with passengers, riders, and fellow employees
• Ability to work in a fast-paced, quickly changing environment
• Minimum three (3) months of experience as a Deckhand
• Must pass alcohol and drug tests as mandated by the USCG, including pre-employment, random, reasonable suspicion, and post-accident/incident testing
• Must be available for work on weekends and all major holidays

The RESPECT Service System embodies the company’s mission, vision, values, and operating principles, driving a culture that prioritizes respect at its core.