Senior D365 CRM Software Engineer

Key Responsibilities

• Design, develop, and enhance solutions within Microsoft Dynamics 365 Customer Engagement (CRM/CE).
• Translate business and functional requirements into scalable technical designs and solution architectures.
• Lead the technical implementation of Dynamics 365 CRM projects, including customization, integrations, security, and data migration.
• Develop and support custom components including Plugins, Custom APIs, Workflows, PCF Controls, Azure Functions, and integrations.
• Build and maintain solutions utilizing Power Apps, Power Automate, Power BI, and Dataverse.
• Design and support data models, reporting solutions, and enterprise integration frameworks.
• Conduct code reviews and promote engineering best practices related to quality, performance, scalability, and security.
• Troubleshoot complex production issues and drive continuous improvement initiatives.
• Collaborate with cross-functional teams to evaluate and implement new technologies and platform capabilities.
• Leverage AI-powered solutions including Copilot Studio, AI Builder, and intelligent automation within Dynamics 365.
• Mentor developers and provide technical leadership across CRM initiatives.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience.
• 8+ years of experience working with Microsoft Dynamics 365 CRM/CE.
• 5+ years of experience developing solutions using the Microsoft Power Platform.
• Strong expertise in: Dynamics 365 Sales, Dynamics 365 Customer Service, Microsoft Dataverse, Power Apps, Power Automate, Power BI.
• Experience with Customer Service routing capabilities, including unified and traditional routing.
• Hands-on experience developing: C#, .NET Core, JavaScript, TypeScript, React, Python.
• Experience creating: Plugins, Custom APIs, Workflows, PCF Controls, Azure Functions, SSIS Packages.
• Strong understanding of Dynamics 365 integrations, APIs, data migration, and enterprise architecture patterns.
• Experience with CI/CD pipelines and modern software development practices.
• Proven ability to lead technical design discussions and drive solution delivery.

Preferred Qualifications

• Microsoft Dynamics 365, Power Platform, or Azure certifications.
• Experience with Snowflake and cloud-based data platforms.
• Experience with Kafka, event-driven architectures, or enterprise integration frameworks.
• Familiarity with Agentic AI, MCP frameworks, and Copilot technologies.
• Strong communication and stakeholder management skills.
• Experience working within large, complex enterprise environments.