Senior Customs Client Support Associate

About Maersk

Maersk is a global leader in integrated logistics, with over a century of experience driving innovation and transforming global trade. With 100,000+ employees across 130 countries, we work together to deliver efficient, sustainable, and customer-focused supply chain solutions. At Maersk, we value collaboration, diversity, and continuous learning, creating an environment where our people can grow while making a meaningful impact on the future of logistics.

What We Can Offer

• Exposure to global customs brokerage operations and client-facing logistics solutions.
• Opportunities to strengthen expertise in data, reporting tools, and customs systems (e.g., Customs Navigator).
• A flexible, remote-friendly environment that supports work-life balance.
• Ongoing learning and development within a collaborative, cross-functional organization.

About The Role

This role is ideal for someone who combines operational customs expertise with strong client engagement and data-driven decision-making, ensuring high service quality and client satisfaction across complex logistics operations.

Key Responsibilities

• Act as a liaison between CHB Account Managers, clients, and customs brokerage operations to ensure seamless service delivery.
• Maintain and update SOPs while supporting compliance monitoring and staying aligned with evolving customs regulations.
• Monitor shipment entries, identify exceptions or delays, and proactively communicate with internal teams and clients to resolve issues.
• Develop, maintain, and distribute performance metrics and client-facing reports using internal tools such as Customs Navigator.
• Serve as a key link between customers and customs brokerage teams, ensuring timely issue resolution, accurate reporting, and seamless service delivery.
• Collaborate with Account Managers on shipment tracking, entry follow-ups, and reporting to avoid service disruptions.
• Support client onboarding activities, including documentation processes and operational setup.
• Collaborate with Account Managers on shipment tracking, entry follow-ups, and reporting to avoid service disruptions.
• Coordinate and contribute to Quarterly Business Reviews (QBRs) with client stakeholders and internal teams.

What We Are Looking For

• Continuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement, someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day.
• Minimum 5 years of experience in Customs Brokerage Operations, with strong exposure to import processes.
• Working knowledge of customs regulations, CBP requirements, and Partner Government Agencies (FDA, EPA, CPSC, etc.).
• Strong analytical skills with the ability to manage large data sets and translate data into actionable insights.
• Advanced proficiency in Microsoft Excel and PowerPoint, with experience in reporting and data presentation.
• Strong communication skills and ability to work both independently and collaboratively across cross-functional teams.

Pay

The salary range for this position is $70,000 - $80,000. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Benefits

• Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.