Senior Customs Clearance Manager

What You’ll Do

• International Submission Control & Validation: Review and validate all international submission orders processed through Santa Ana, New Jersey, and other U.S. hubs prior to release.
• Maintain “Shipping Hold” status for PSA China, Hong Kong, and other designated international submissions until cleared per policy.
• TIB Compliance & Customs Oversight: Establish a global broker partner to streamline all international shipments and enable smooth new location go lives - evaluate current external partnerships and ensure we have strong global partners in place to scale.
• Proactively track customs requirements across key locations to ensure we process information and apply Operational process changes ahead of shipping.
• Partner closely with U.S. customs brokers and FedEx to ensure end-to-end tracking and proactive resolution of customs holds.
• Monitor shipments for port accuracy, customs status, and documentation completeness.
• Tracking, Auditing & Exception Management: Conduct regular audits of active international submissions to identify discrepancies, delays, or compliance risks.
• Produce exception reports and escalate issues to management within a 48-hour SLA.
• Identify problem orders early and flag for key internal teams, to prevent delays to remaining shipments within bulk TIB batches.
• Closely monitor turnaround times (TATs) and shipment progress from intake through return.
• Cross-Regional Communication & Coordination: Act as the single point of contact between PSA U.S., China, Hong Kong, and other international logistics teams.
• Provide clear, timely status updates and resolution paths for international stakeholders.
• Coverage across Receiving, Operations, Shipping, and Grading to ensure process continuity.
• Process Improvement & Systems Partnership: Partner with Operations, IT, and cross-functional stakeholders to:
  • Strengthen system safeguards.
  • Reduce reliance on manual tracking and fragmented documentation.
  • Automate destination validation and routing checks.
  • Apply Shipping dept process improvements as needed to ensure smooth delivery to international customers and business locations.

Who You Are

• 7-10+ years of experience in international logistics, supply chain, or shipping operations.
• Working knowledge of customs processes, commercial invoices, and international shipping documentation.
• Strong attention to detail and ability to manage complex, multi-step workflows.
• Proven ability to track, audit, and resolve exceptions in high-volume environments.
• Strong cross-functional communication skills.