Senior Customer & Technical Training Specialist

About the role

We are seeking a dynamic and enthusiastic Order Support Customer Care representative to join our team. This role involves running reports, investigating order issues, assisting customers with inquiries, and maintaining a positive customer experience. The ideal candidate will enjoy working in a supportive and flexible environment.

Responsibilities

• Run reports and investigate order issues
• Assist customers with inquiries and provide solutions
• Maintain a positive customer experience
• Work collaboratively with a supportive team
• Communicate effectively with both internal and external stakeholders

Requirements

While not specified, candidates should have strong communication skills, the ability to work independently and as part of a team, and a passion for supporting customers in their scientific endeavors.

Qualifications

The successful candidate will have a strong background in customer service, preferably in a laboratory or scientific setting. Experience with order management systems and excellent problem-solving skills are also highly desirable.

Skills

Strong communication skills, attention to detail, and the ability to handle multiple tasks simultaneously are essential. Proficiency in Microsoft Office and familiarity with order management systems are preferred.

Benefits

At Thermo Fisher Scientific, we offer a comprehensive benefits package including health insurance, retirement plans, and paid time off. Our flexible work schedule allows for a healthy work-life balance.

Pay

Competitive salary commensurate with experience.

Schedule

Flexible work schedule available.

Contact

To apply, please visit our careers page or contact us directly at [contact information].

Accessibility/Disability Access: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.