Senior Customer Technical Program Manager - AI Datacenter

About the role

We're looking for a Senior Customer Program Manager to lead technical programs for some of NVIDIA's most strategic partners. This role involves working with major cloud service providers, hyperscalers, and their OEM/ODM partners to bring AI infrastructure to market at scale. The position requires a blend of engineering, operations, and customer engagement skills.

Responsibilities

• Define program schedules, deliverables, and key milestones, aligning them with customer and partner requirements.
• Translate customer requirements into clear, actionable plans across engineering, quality, logistics, and sales, and drive issues to resolution.
• Lead horizontally across cross-functional teams, addressing critical issues and rallying teams around shared objectives.
• Serve as the face of NVIDIA to the customer, leading program kick-offs, technical deep dives, design reviews, issue and bug tracking, qualification and validation efforts, and status updates throughout the product lifecycle.
• Drive program execution from early design through production deployment, ensuring timely delivery, exceptional quality, and customer acceptance.
• Champion post-deployment sustaining support, acting as case manager for critical issues.
• Monitor factory production schedules, yields, and blockers, partnering closely with ODMs and contract manufacturers to resolve issues and meet operational targets.
• Communicate program health, risks, and key issues proactively to customers, internal partners, and leadership across various teams.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 8+ years of program or project management experience in the IT industry.
• Strong technical background in hardware and/or software engineering, with experience working closely with hyperscalers and their OEM/ODMs on AI factory build-outs.
• Prioritizing the right issues and driving cross-functional alignment.
• Outstanding program management, communication, and organizational skills.
• Excellent interpersonal skills, with a talent for distilling complex technical concepts for any audience.
• Willingness to travel as required (up to 5%) and a love for fast-paced, dynamic environments.

Qualifications

• Track record running end-to-end hardware and software product development and datacenter deployment.
• Prior experience with deploying accelerated computing platforms at scale.
• Proven leadership in matrixed collaboration, conflict resolution, and consensus-building.
• Expertise managing production schedules, optimizing line yields, and resolving complex field quality challenges.
• Demonstrated success in dynamic, high-growth environments, with proven adaptability to ambiguity, rapid change, and matrixed team structures.

Skills

Deep technical program management skills, a strong engineering background, and a love for fast-paced environments are essential. The ideal candidate should be able to translate customer needs into actionable plans and manage cross-functional teams effectively.

Benefits

NVIDIA offers competitive compensation packages, including base salaries ranging from $168,000 to $258,750 for Level 4 and $200,000 to $322,000 for Level 5, depending on experience and location. Additional benefits include equity and comprehensive health insurance.

Pay

Base salary range: $168,000 - $258,750 for Level 4, and $200,000 - $322,000 for Level 5.

Schedule

Full-time position with occasional travel required (up to 5%).

How to Apply

Applications for this job will be accepted at least until July 5, 2026. Please apply directly through our careers page.