Senior Customer Success Revenue Operations Manager
Role Description
We're seeking a Senior Customer Success Operations Manager to own and scale the analytical, planning, and systems infrastructure for our Customer Success team. This role requires deep hands-on experience with Salesforce CRM, proficiency in data analysis and reporting, and strong project management skills.
Responsibilities
Own and administer our CS tech stack, ensuring data integrity, workflow automation, and tool adoption so that CS teams spend less time on manual work and more time with customers.
Design and execute complex, cross-functional systems projects, including our self-serve renewal platform for digital partners, balancing technical requirements with strategic customer experience considerations.
Build and maintain reporting infrastructure that provides CS leaders with real-time visibility into retention, expansion, and team performance, then analyze data to drive operational decisions like hiring and quota-setting.
Define and manage cross-functional programs spanning CS, Sales, Product, and Support, driving alignment and accountability so that company-wide initiatives translate into clear action for the CS org.
Qualifications/Competencies/Skills
Deep hands-on experience building and maintaining workflows, custom objects, and automations in Salesforce, ideally with an admin certification.
Proficiency in SQL and/or BI tools (e.g., Looker, Tableau, Sigma) to build reliable reporting and translate raw data into clear, actionable insights.
Experience owning planning cycles, such as capacity modeling, headcount planning, or OKR setting, with a structured, data-driven approach that creates clarity and alignment.
Ability to manage complex, cross-functional projects across CS, Sales, Product, Support, and external partners, navigating competing priorities and organizational dynamics to drive clear accountability and follow-through.
Cross-functional influence: Earning trust across teams and aligning stakeholders around a shared plan without relying on authority.
Structured communication: Translating operational complexity into clear, concise narratives for both internal and executive audiences, both written and verbal.
Autonomous execution: Driving projects forward with minimal direction, proactively identifying what needs to be done, and following through reliably.
Experience Required
3 - 5 years of experience in Customer Success Operations, Revenue Operations, or a related field at a SaaS company.
Demonstrated impact on data quality, workflow efficiency, or team adoption through experience in CRM systems.
Measurable outcomes from leading cross-functional planning cycles, such as capacity modeling, headcount planning, or OKR setting.
Proven ability to build reporting infrastructure and use data analysis to influence strategic decisions at the leadership level.
Why Join Us?
Work on cutting-edge AI technology that directly impacts educators and students.
Join a mission-driven team passionate about making education more efficient and equitable.
Flexibility of working from home, fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.
Unlimited time off to empower our employees to manage their work-life balance.
Choice of employer-paid health insurance plans, dental, and vision coverage at very low premiums.
Generous stock options, 401k match, and monthly wellness stipend for full-time employees.
Compensation Range
$120K - $140K