Senior Customer Success Manager, Nashville
Job Overview
Responsibilities
Qualifications
Benefits
Pay
Schedule
The Senior Customer Success Manager at Findhelp is responsible for leading the strategic health and growth of high-value customers, bridging the gap between executive strategy and tactical execution. Key responsibilities include serving as the primary point of contact for a portfolio of enterprise customers, designing and delivering high-impact Quarterly Business Reviews (QBRs), and continuously driving usage growth through user training and best practice blueprints.
- Strategic Relationship Management
- Executive Storytelling & Reporting
- Customer Lifecycle Management
- Continuous Product Adoption & Mobilization
- Data-Driven Strategy & AI Innovation
- Internal Advocacy & Escalation Management
- Metric-Driven Success
Qualifications include 7+ years of experience in Enterprise Customer Success, Account Management, or Strategic Consulting, with a proven track record of managing a high-revenue portfolio. Healthcare industry expertise, advanced data and AI proficiency, and extensive experience owning the "Sales-to-Service" hand-off and the end-to-end implementation lifecycle for complex, multi-stakeholder enterprise clients are also required.
Findhelp offers competitive benefits including a 401(k) plan, equity grants, free food and onsite gym, paid parental leave, competitive PTO, and comprehensive medical, dental, and vision insurance. The position is based in Nashville, TN, and employees are expected to work 5 days in-office.
Findhelp provides a supportive work environment with perks such as a dog-friendly office in Austin HQ, 24/7 access to telemedicine and counseling, and a Book Purchasing Program. The company values diversity and inclusion and offers accommodations for applicants with disabilities.