Senior Customer Success Manager - Market Access

About the role

We are hiring a Senior Customer Success Manager - Market Access to join our Life Sciences and Healthcare team at Clarivate in a US Remote role.

Responsibilities

• Build and deepen relationships with customer stakeholders, serving as a trusted advisor to drive long-term success
• Maximize customer retention through proactive engagement, strategic planning, and ongoing value delivery
• Analyze customer needs and product usage to create and execute strategic success plans that drive adoption and value realization
• Partner cross-functionally with Product, Sales, and Operations to improve customer experience and influence organizational improvements
• Identify and support growth opportunities within existing accounts that align customer needs with Clarivate solutions
• Champion customer success best practices, mentor team members, and contribute to process improvements that enhance program effectiveness

Requirements

• Bachelor’s degree or equivalent relevant work experience
• 7+ years of experience in a customer-facing role
• 3+ years of experience working on or with Market Access or Commercial teams within the Healthcare or Life Sciences industry
• Experience in a Business Development or account growth-oriented role
• Strong understanding of Market Access, including its role in healthcare and the critical strategies and workflows used by pharmaceutical Market Access teams
• Working knowledge of the US healthcare and payer landscape, including drug coverage, restrictions, and pharmaceutical or medical claims data

Qualifications

• Deep Market Access expertise

Skills

• Proven customer success experience
• Deep industry expertise
• Trusted advisor role
• Strategic planning and execution
• Customer relationship management
• Product and operations alignment
• Growth opportunity identification
• Process improvement champion

Benefits

Full time, permanent US-based remote role. Up to 25 percent travel to customer sites as needed.

Pay

The expected base salary for this position is $94,400 - $118,000 USD per year. This role is eligible for (incentive or bonus) earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.

Schedule

US-based remote role